Ive seen beach cabanas for less at Bahamas resorts. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. Thank you. The fast food bowling joint is $9 to $25 a meal as well and gross. Food & Wine Festival at Kalahari Resorts & Conventions. We did complain and recieved apologies from the staff. He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. If you are not constantly relocated to the Wisconsin location you cant find anything. Rude sculptured blocks from the red sand project, There is very little room service, no in room coffee maker, no valet parking. Keep in mind I booked online weeks in advance. Arcade is very cool but the games are lacking. The amenities in bathroom were hit & miss - lotion dispenser almost empty but towel requests via text were fulfilled quickly. The show was 30 minutes late, no biggie, weather and things happen. The service issues will eventually work themselves out. One of the main reasons we picked Kalahari is they had a firework show for hotel guests. Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. We will do the big slides.Who cares that her friends we drove 3 hours to meet who are 2 years older than her are happily playing in the kid area. No one seems to know what they are doing! But there is tons to do where you never have to leave if you don't want to. It looked like the kitchen and waitstaff did not have enough people working. The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. Nothing is Coca-Cola or fresh brewed tea (hard pass!). This as a first impression with no formal greeting was very off putting. Yesterday half the slides were closed. Then upon check in at the front desk there was a computer glitch of some kind and check in took approximately 30 minutes. Spent hours in there. If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. Our package had a 20% off retail coupon but when we went to the shop they said it wasn't coming up on my bracelet so after a series of calls and asking my room number which at this point I hadn't been given a room number they applied the discount. Its also blissfully quiet on our floor. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. Water park- Overall awesome. Ummm no. This There is a Starbucks, Ice Cream Shop and a full market open all day. First issue, the line to check in was INSANE. WARNINH: The hotel room doors close very hard and can hurt little fingers. Kalahari Resorts and Conventions makes a big splash in Round Rock! I then visit front desk In person and manage to order a pizza. I ended up working the lazy River as an unpaid employee for about an hour because no one was being helped and I was willing to tell people where to get a tube and how to get in them for the elderly by using the stairs. Same with checkout. They open at different times. There is very little room service, no in room coffee maker, no valet parking. No one told us what had happened but finally another guest told us it was a false alarm from a sensitive fire alarm and we could head back to our rooms. Try dealing with that when the kids are excited or tired.The other thing about the restaurants is to understand the hours. There are employees just moving around at snail pace. He said sure she is 9 and barely over height no problem. Anywhere but Kalahari. You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. Tripadvisor performs checks on reviews. We tried the mexican food called cinco ninos. Try dealing with that when the kids are excited or tired.The other thing about the restaurants is to understand the hours. My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. No outside food allowed. Ask JennM1409 about Kalahari Resorts & Conventions - Round Rock, Ask 535kendrav about Kalahari Resorts & Conventions - Round Rock, Bad Spa & Restaurant Experiences, but the rest is great, Ask TSES about Kalahari Resorts & Conventions - Round Rock, Tastefully Themed and Upscale for Family Fun, Ask 285dmm about Kalahari Resorts & Conventions - Round Rock, Ask Dominguez020119 about Kalahari Resorts & Conventions - Round Rock, Ask FamilyofBears2013 about Kalahari Resorts & Conventions - Round Rock, Wingate by Wyndham Round Rock Hotel & Conference Center, We compared the lowest prices from 19 websites, La Quinta Inn & Suites by Wyndham Round Rock East, We compared the lowest prices from 14 websites, Microtel Inn & Suites by Wyndham Round Rock, We compared the lowest prices from 17 websites, We compared the lowest prices from 20 websites, We compared the lowest prices from 18 websites, La Quinta Inn & Suites by Wyndham Round Rock North. Kalahari offers 200,000 sq. Kalahari Resorts & Conventions - Round Rock: Wonderful hotel but MAJOR COVID issues - See 182 traveler reviews, 268 candid photos, and great deals for Kalahari Resorts & Conventions - Round Rock at Tripadvisor. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. At all. We had the 2 bedroom family suite. We were told our rooms would be close and on the third floor. Kitsch, cheesy, cheap. Nope. I would not pay for this again. Until then, reach out with any questions I didn't already answer. But you don't actually need any sort of pass to enjoy Tom Foolery. Some F&B outlets don't offer fountain, some do. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. I cant think of exact word to describe this amazing place. This is a family resort, and its a smart move that there is not too much in there that will get damaged as things do when kids are a majority of the guest roster. That store is way better than any Chuck-E-Cheese or D&B! Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. As we take more trips, I'll update this blog post. Stuff of some sort on the air vents for the ac. Regular check in is 4pm. I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. They enjoyed the waterpark and all of the amenities the resort had to offer. Destroyed by earthquake, defaced by the blast, Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. First issue, the line to check in was INSANE. I said to her that is why I asked you about the toppings and she said the $29 was just for cheese. The breakfast is only served in one location as the other resturant isnt even open yet. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Kindly email TXConnect@KalahariResorts.com, include your reservation #, email address & phone # as well as reference your Trip Advisor review. Ok I dont carry change but I had a house key and managed to make it work. Just got back from Kalahari Round Rock. Tripadvisor performs checks on reviews. They just wouldnt have understood. Up close beautiful. Staff didnt feel it important to post this anywhere. Harassing guest to move their cars needs to stop. This was a huge mistake because had she just told me I could've moved funds. The indoor water park and Tom Fooleries was a great experience. I know that most resorts/hotels have higher prices but $4.50 for a bottle of water is ridiculous! Who is monitoring guest coming and going? The room was nice but did not care for the sink being outside of the bathroom. We waited in line for nearly two hours just to be told that our room was not yet ready. Nope cant order because no one answers phone. Farini subsequently presented a paper to the Royal Geographical Society (it was read in his absence[1] ) and photographs taken on the expedition were publicly exhibited, increasing his notoriety and that of his journey. This is the largest indoor waterpark in America, all 223,000 square feet of it. Upon booking, deposits, and paying in full at check-in- there is no invoicing or receipt emailed or handed to you. We bought the package deal and everyone got a pass. We cant hear all the kiddos running round above which is a win in our book. Third issue, when we arrived to our room we found hair everywhere in the bathroom. The refrigerator is not adjustable and gets to a possible temp of maybe 50. I am disabled so I figured I would just park in handicap. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. Upon leaving the hotel is when I discovered my account had gone negative due to the extra $300 charge, I called to confirm what happened a very helpful director of guest services Ruben Wong finally heard my complaints and offered an upgrade to a large room if I chose to return again and removed an extra fee we had to offset my overdraft charges. The quality of prizes is elevated!!! Over the top amenities and decoration? Georgetown and Round Rock have great local options. ft. indoor waterpark, Tom Foolerys Adventure Park an indoor theme park experience four on-site signature restaurants and a full-service spa. Beds were very comfortable (soft). We ordered the 20in pizza that was $29. The waterpark is big. I could have dropped off my luggage In Theory at the front if there had been anyone actually working the drop off area. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. Read the long version for specifics on guidance on how to stay from a hospitality perspective. ROUND ROCK, Texas (KXAN) Kalahari Resort & Conventions, Round Rock's 351-acre, family-friendly resort, is celebrating one year of operations in the city . But we expected the service that goes with it. I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. At all. Kalahari Round Rock Water Park was a fun escape from the Texas cold! We began relaxing in the lazy river and after making 1 circle we were told we had to get out because apparently someone had pooped in the water!! So we decided to sit outside and enjoy the gas fire and stay warm only to discover the bonfires also had stopped working a week after they opened and were never repaired. Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? Their ropes course is even bigger. If youre smart, you will save your money and stay elsewhere. We did complain and recieved apologies from the staff. We are so grateful they took the extra time to look for the bear. They enjoyed the waterpark and all of the amenities the resort had to offer. He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. There are service gaps noted by other reviews that do need improvement. It feels like its all about the bottomline. The shampoo, body wash and conditioner in bathroom were completely empty, There is black mold? No outside food allowed. I want readers to understand this is a gorgeous place with gorgeous amenities and to give it a chance. You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. 3. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. The rooms are spacious & comfortable. Places are grossly overpriced. My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. Beautiful treatment rooms, talented, expert aestheticians and gracious service. 3.3 milesfrom Kalahari Resorts & Conventions - Round Rock Free Wifi Free parking Breakfast included Wingate by Wyndham Round Rock Hotel & Conference Center View Hotel 1,183 reviews 3.4 milesfrom Kalahari Resorts & Conventions - Round Rock Free Wifi Free parking Breakfast included Quality Inn & Suites Round Rock View Hotel 470 reviews The employees working the Porte Cochere need major improvements. Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. The disappointment in your stay is evident. I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. Overall: Lots to do as a family! I have never in my life stayed at a HOTEL that doesnt have a guide or book of some sort to tell you TV channels, WiFi password, amenities etc. Buried many a thousand year. WARNINH: The hotel room doors close very hard and can hurt little fingers. Just didn't cut it for my family.Overall, great experience and I would go back again. It's worth it.but will be taking out a second mortgage for the next round! Review tags are currently only available for English language reviews. They even off cabanas with the personal pools!4. Because its not ok and you didnt have a wonderful time. Hotel is clean, rooms are clean. Xian, went above and beyond to help locate it and return it to my son. Ice cream parlor and candy shop- $7 for 1/4lb of candy. Xian, went above and beyond to help locate it and return it to my son. Valet parking was full which was fine I can cope with that. Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. Nope. When one thinks of themed family friendly resorts what comes to mind? We couldve just said nothing at breakfast and walked out after eating. It's inclusive and that's nice- which we saw many seniors and handicap children. LOTS OF WALKING! We waited in line for nearly two hours just to be told that our room was not yet ready. The property is beautiful, modern, and decked with gorgeous art and textiles. If you want some sort of paper trail or invoice, you must ask for it. A half-buried ruin - a huge wreck of stones They just wouldnt have understood. Regular check in is 4pm. Hi whenag2018! Henderson, Nevada 1 Lost and Found Review of Kalahari Resorts & Conventions - Round Rock Reviewed December 21, 2020 Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Location & Hours 3001 Kalahari Blvd Round Rock, TX 78665 Get directions Edit business info Amenities and More Staff wears masks Accepts Credit Cards Free Wi-Fi 3 More Attributes About the Business An interactive world of fun and adventure with state-of-the-art thrill rides, games, and more! Same with checkout. Enough about the food. Absolutely disgusting! Next time I am going to look into renting a cabana. I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. Beds were very comfortable (soft). Resort Fee Questions Click here for resort fee information Additional Questions Call us at 1-877-525-2427 The bathrooms were also very gross by the end of the day as well. Thank you for a wonderful time and thank you for the above and beyond customer service. Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. Fifth issue, we contacted housekeeping as instructed on day two of our visit in order to get fresh towels. The facility is new and very nice with the safari theme. August 10, 2022 Amy Smith 0. Outside the Rock: Lost 80s Live Tour at Haute Spot. There are service gaps noted by other reviews that do need improvement. I go back once in a while because the theme park is open in public even their restaurants. 1. Review of Kalahari Resorts & Conventions Reviewed December 21, 2020 Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Absolutely disgusting! It's worth it.but will be taking out a second mortgage for the next round! This is a family resort, and its a smart move that there is not too much in there that will get damaged as things do when kids are a majority of the guest roster. Outdoor pools should be heated and open. Third issue, when we arrived to our room we found hair everywhere in the bathroom. Bad Spa & Restaurant Experiences, but the rest is great, Tastefully Themed and Upscale for Family Fun, Kalahari Resorts & Conventions - Round Rock, Staybridge Suites Austin-Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, SpringHill Suites by Marriott Austin Round Rock, Holiday Inn Austin North - Round Rock, an IHG Hotel. 40 tickets to ride the roller coast, etc. $7 for a domestic beer. They have considered all things from babies to teenagers. They open at different times. Guest Services Manager, Marketing at Kalahari Resorts & Conventions - Round Rock, responded to this review. Be sure to pack a separate Waterpark-specific bag to make changing easy. The Kids area is a joke. Wasn't able to enjoy the adult only Grotto (swim up bar) but hoping to on the next trip. 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