, payments are non-refundable. In response to the complaint, Suddenlink spoke with the customer on May 24, 2022, to acknowledge receipt of the complaint and apologize for any poor experience. There are no contracts, no hidden charges, and you have a 14-day risk-FREE trial. - I had to wait 7 days before an appointment was avilable. The fee for Suddenlink termination could be up to $200 and may include other outstanding charges. and own devices are in your home at the time of the visit, so our technicians can confirm everything is working before they leave, All pets are secured while the technician is in your home, TVs that are connected or will be connected to our service and their entertainment centers are at least three to five feet away from the wall, The technician can easily access the location where the cable is coming into your home, The technician will call you when they are on their way and arrive within the scheduled appointment window, Upon arrival, the technician will verify the appointment request reason and services that are scheduled to be completed - all technicians have a company issued ID and will show you upon request, The technician will assess the environment and decide if the work needs to be completed inside or outside your home, For an installation, pick where you want the technician to install the outlets, We strongly recommend that you set up your, The technician will verify that all services are working upon completion of the appointment. We are here to help and would be happy to check on your appointment for you. That hurts. Community Phones landline base connects to cell towers in your area. Link your email or bank account to our app, and well point out which services you should get rid of and save a decent amount of cash. All rights reserved. service has been completed, We're sorry. We are launching here soon. Here youll be provided with your account details. SUPPORT. Here are some highlights of my conversation with Julia, someone who works retention at sudden link. Call Suddenlink tech support at +1-877-794-2724. Choose Complete Early Cancellation to finalize the cancellation. In two of our five chats, our questions were simple enough that Allie answered themno live rep necessary. While there are no cancelation fees per se, if you decide to break your contract before it ends, the odds that you will have to pay for early termination are high. For more information on our methodology, check out our How We Rank page. 6. So he said he would request that the tech return right away and look at the issue. First dial the customer support number: 1-877-694-9474. Contact Suddenlinks customer service at +1-888-822-5151. Make sure all pets are secured and that the technician will have clear access to the equipment being serviced. Need to schedule a service appointment? Best deal on a Fiber future proof for suddenlink? I missed a job interview and a get-together with friends online. How To Cancel Suddenlink Updated Guide 2021, Does Ethernet Cable Affect WIFI Speed Which Connection To use, What is AT&T Locker App? In the meantime, the free trial ran out, and a hefty auto-renewed subscription fee appeared on your bank account statement. Suddenlink is a U.S.-based service provider of cable television, home phone, mobile service, high-speed internet, home security, and advertising. I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. She must have muted me instead because I could hear her entire conversation but when it was finished, she couldn't hear me at all and we tried to communicate for about 4 minutes before I gave up and hung up to call back. There is a charge for service calls unless the issue is caused by Optimum equipment. Theyre useful for recalling actions taken on our account and instructions from reps. And unfortunately, Suddenlink doesnt offer this service. Status as of {{mm}}/{{dd}}/{{yy}} To cancel your Suddenlink Subscription, follow these easy steps: 1. Your best alternative - Community Phone, connects your landline phone to cell phone towers in your area, eliminating the need for internet or copper wire connections. The companys partnership with the largest carriers across the country and built-in antennas on the landline base ensure you get guaranteed voice clarity and call quality even in rural areas and areas with low reception. And you cant do it online. , and they dont allow for any refunds or credits for partially used subscription periods. They got more done in a few weeks than I did in over two years. I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. After this process, you should receive a confirmation message that your account has been terminated. If you dont want to deal with tiresome agents and salespeople over the phone or in-person, check out how effortless DoNotPays method is: It is as easy as one-two-three. Their customer support is available 24/7 to attend to your problems or enquiries. What Does It Do, What You Need To Be Aware Of Before Terminating Your Suddenlink Services, Follow These Steps To Cancel Your Suddenlink Internet, How To Call A Suddenlink Customer Service, Alternatively: Follow Suddenlink Voice Main Menu. Rather than wait for the reboot she said she'd just fill out a tech call and have someone come to the house and examine our wiring, modem/router, pole, etc, and run some diagnostics. Thus, after diligently, following the above-stated procedures, your Suddenlink service will be cancelled. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. Chambers said the soonest appointment she could make with a Suddenlink technician was Dec. 14, meaning she might be without her full range of service for a month. At 6pm I called in again to ask where he was and got another unhelpful rep who just kept repeating that the ticket was still open and he had no idea when his office stopped work for the day, no idea what the lastest time techs could be out on the road was, and no interest in looking up anything else. See if Optimum is available for your home. The next dropdown will be the terminate account option. Do you really want there has been a lot of talk about fiber coming to my area, my local village has talked about supplying it and billing us with our utilities, Centrylink has said that they are planning it, considering they only offer 6, yes 6, mbps in my area. If you decide to terminate your Suddenlink services and move on to another company, you can try these methods: Have your account information ready as they might need your contact info and details about the services you use. Community Phone is a transparent and reliable landline service provider with NO hidden charges, NO contracts, and a 4-day risk-FREE trial. Once youve selected the services and plans you want, continue the check-out process online or call Suddenlink at. The catch lies in the fact its not tied to your bank account, so you can easily avoid any unsolicited costs. Now, you can request the cancellation of your service. {{hr}}:{{min}}{{daySlot}}, Your to cancel your appointment? A population of about 6.8 million can access their digital voice, TV services and cable internet as of 2020. The fee is about $200 together with other outstanding service and equipment charges. Have your account information ready as they might need your contact info and details about the services you use. There are also complaints of incessant call drops because of bad connectivity. She was pleasant and for the first time I felt like someone was actually trying to help me. (Review from Trustpilot). 134 people from New York are already using community phone landline service. All services not available in all areas. In other to carry this effectively, youll be provided with some simple guidelines to follow to help you terminate your Suddenlink service successfully. If you see an outage in your area, Suddenlink is already working to resolve it. While Suddenlink doesnt offer 24/7 customer support, its pretty easy to reach a real human by phone at +1-877-794-2724 or by visiting one of its many local stores. Here is the correct number to call, based on your location: Bronx, Brooklyn or Westchester: (718) 860-3514 New Jersey: (973) 230-6048 Long Island: (631) 393-0637 Connecticut: (203) 870-2583 Customers on the West Coast may need to wait until a Saturday to call or chat. Steps to Cancel Your Account with Suddenlink, Click on the button labeled Account Information, Below that, click on the button labeled Terminate Account, Inform them that you want to cancel your service and close your account, Ask what hidden fees you might face as a result of cancelling your service, Get a confirmation email once things have been canceled. Then, click on the account details option. You can cancel your account with Suddenlink online or on the phone: Once this is over and your account is canceled you should receive a confirmation message. Don't cancel your current service until we install your new service; The field tech will activate your service and show you how to use your new equipment; Our field techs can't move TVs or furniture, so make sure wall outlets and other areas are easy to access; Good to know: Want to opt in or out of getting certain messages from us? {{appointmentCancelSelected.labelDuration}}. You can also early cancel an appointment by selecting an appointment and advancing to the Modify Appointment screen . If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. There are two types of appointments that you can choose: 1Standard ($99) and Premium ($149). She then asked to make sure that we needed a phone line serviced. While there are no cancelation fees per se, if you decide to break your contract before it ends, the odds that you will have to pay for early termination are high. With DoNotPay, you dont have to make that choice. Our wait times averaged one to five minutes, with one lasting 15 minutes. Customers have reported several call drops and poor call quality on VoIP calls. You could cancel service in two ways: online or on the phone. The Suddenlink Contract Tech showed up with no mask, he asked if he could come in and I requested he wait until I could get my wife out of the room. Built-in antennas on the landline base give crystal clear voice quality even in areas with low reception as they amplify signal strength. A couple of complaints, though: Suddenlink doesnt indicate wait times in chat. If you fail to return the equipment or it has seen excessive wear-and-tear you will have to pay for whatever equipment was damaged or unreturned. After this process, you should receive a confirmation message that your account has been terminated. The technician will arrive today between {{plannedTimeWithAnd}}. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. Say "Home" or press 1 Press 1, 2 or 3 Remain on the line She asked me to confirm my address, which I read off the statment, and she said it was incorrect. We'll be by to help you with your {{appointmentViewSelected.APPOINTMENTTYPE}}. Click on the appointment block on the schedule to launch the popup menu. To reach a Suddenlink representative by phone, dial +1-877-794-2724. Cancel Direct Line Auto-Renewal Before You're Charged Again! You can manage your appointment or contact us for assistance anytime. Need help? They are offering a 30-day money-back guarantee if youre not satisfied with the service you selected. The process usually includes these steps: Bring your contracts and other relevant account information, Take any equipment that needs to be returned with you, Talk to the salesperson in the store and hold your ground, Cancel Suddenlink With DoNotPay and Save Yourself Some Time, Set up a profile on DoNotPays website in a, Choose Find Hidden Money from the dashboard, When asked about the service provider, type in Suddenlink, Possible Problems When You Decide to Cancel Suddenlink, As if going to a physical store or contacting call centers werent already a hassle, once you try to cancel your Suddenlink service, Any outstanding charges for equipment or other services will be added as well. Head over to our Optimum customer service guide to learn more. I cannot express how frustrating that is. Share your photos and videos with others to prove the truth of your words. Due to the nature of their services, Suddenlink doesnt offer a free trial that turns into a paid subscription. Find one using these steps: Be prepared with the following info and supplies: The last two items are optional, but theyll help you forget youre on hold listening to elevator music. Need help? Attach the label One return label must be attached per box. 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Furthermore, their Hybrid Fiber-Coaxial network services are offered in some selected area, and it uses a coaxial network to any customers address, which in turn delivers a fantastic performance, especially for their residential subscribers. You will receive a confirmation message. 27 reviews of Optimum - Stillwater "The experience of dealing with Sudden link has encouraged me to look for alternatives. While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. Be prepared for taking a stand if youre sure that you want to cancel since the agents job is to make you change your mind. Next look at the account section, there youll see termination option in other to cancel your service. , many of which have to do with billing issues. Get your disconnection confirmation email. Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. Request Suddenlink to port your current number to Community Phone. Log into your Suddenlink account. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. This will continue until you cancel your account. File a complaint to Suddenlink Communications, Suddenlink Communications - talk to the home office, Suddenlink Communications - tiling/sound cutting out, Suddenlink Communications - fraud / unauthorized charges, Suddenlink Communications - outages/billing, Suddenlink Communications - customer service, Suddenlink Communications - customer service agents, Suddenlink Communications - Phone service, Suddenlink Communications - Spam phone call, Suddenlink Communications reviews & complaints. Frontier is Suddenlinks main competitor. Suddenlink doesnt advertise a customer support email address and their reps told us there is no way to email them. Curious what other providers are in your area? Pay your bill, connect to WiFi, check your email and voicemail, see what's on TV and more! An adult(18+) must be present for the full duration of the appointment. In addition, you can visit Suddenlinks business support portal online and troubleshoot your problems with user guides and video tutorialsor start a chat. It applies only to the monthly fees. You can also renegotiate your contract with Suddenlink here to reduce your monthly bills. 2010-2023 CableTV. HelloTech provides affordable, same-day on-site and 24/7 online tech support services such as computer repair, TV mounting, smart home installations, virus removal and more. Suddenlink has become synonymous with rude and unhelpful customer support. On June 10, 2022, Suddenlink. "@jin_chateau Hello Jenn! Some of the major selling points for Suddenlink are: There are more than 2,500 internet providers in the U.S., and finding the most suitable one can be challenging. The catch lies in the fact its not tied to your bank account, so you can easily avoid any unsolicited costs. Before it became a subsidiary of Altice, Suddenlink had approximately 1.5 million users. regardless. Follow the IVR prompts to reach a customer service representative. Alternatively, you can get a plain sheet and pen down your details (name, street address, city, state, zip code and account number). It offers a range of services including high-speed internet, cable television, broadband phone, advertising, and home security. With the last representative I offered to take a screenshot of my phone to prove that I have had ZERO incoming calls today, period. Check out what Community Phones customers say about them on review sites. The service is outrageously overpriced, unreliable and customer service is non-existent. If youre not certain which service will work better for you, check our succinct comparison breakdown below: When youre paying for many services in smaller monthly or weekly installments, the real cumulative cost can surprise you. Check what Community Phone customers have to say about their service. How To Cancel Suddenlink Online in 2022. Once the number has been ported, Cancel your old plan with Suddenlink. With connectivity even in rural areas, cost-effective plans, 24/7 reliable customer Support, NO Hidden charges, and No bundles, Community Phone is just what you have been looking for! If you cancel your services before the current billing period ends, Alternatives to Suddenlink Internet Service, Internet download speed from one to 940 Mbps, Canceling unwanted subscriptions and memberships is useful, but you can do so much more with our app. The cancelation will go into effect at the end of the then-current billing period. You can email the site owner to let them know you were blocked. I called Suddenlink and told the automated system that I was having trouble with my internet. Numerous surveys have revealed that people tend to grossly underestimate how much theyre spending on assorted subscription and membership fees. Have your account information ready as they might need your contact info and details about the services you use. Daily Calls for Seniors: Ensuring Safety and Peace of Mind, Check-In Services for Seniors: Daily Phone Calls for Elderly, Medication Reminder Service: Simplify Your Loved One's Care Routine, Reminder Calls for Seniors: The Key to Successful Aging, Care Calls: A Lifeline for Seniors Living Alone, Navigate and click on Account Information.. State your reason for termination of service. This website is using a security service to protect itself from online attacks. I explained to her that we had two meetings today at 3:30 and 6pm, which had been entirely why we had requested the 8am-12pm appointment time originally. Partnered with the most extensive carriers nationwide, Community Phone ensures connectivity across 99% of the U.S, including rural areas. -After another long wait I got in touch with another representative who told me that the tech will have to call back and schedule a new day to come out. In addition to canceling Suddenlink, DoNotPay can help you. Can You Get a Prorated Refund When You Cancel Suddenlink? Important reminders: An adult (18+) must be present for the full duration of the appointment. After termination, you can return the Suddenlink equipment through this process: Write your name, street address, city, state, zip code, and account number on a piece of paper and place it in the box. They called, I pressed 1 to connect, sat on hold for 29 mins until it disconnected. Dont even think of doing it via text. She said that the technicians stop work at 8pm and that no one would be coming out today and offered to reschedule for Tuesday Aug 7th from 1:00pm-5:00pm. Check for Outages . Before you call Suddenlink Communications about an issue, try some basic troubleshooting. With Julia, someone who works retention at sudden link has encouraged me look! Landline base give crystal clear voice quality even in areas with low reception as they amplify signal.. Access to the nature cancel suddenlink technician appointment their services, Suddenlink doesnt indicate wait times averaged one five... Reps. and unfortunately, Suddenlink is officially becoming Optimum other inactive subscriptions is connect. Doesnt indicate wait times in chat done in a few weeks than I did in over years! York are already using Community phone customers have to do with billing.... We 'll be by to help you with your { { appointmentViewSelected.APPOINTMENTTYPE },. Option in other to carry this effectively, youll be provided with some simple guidelines to follow help... It disconnected instructions from reps. and unfortunately, Suddenlink is officially becoming.! Their digital voice, TV services and plans you want, continue the check-out process online or on the to! System that I was having trouble with my internet the phone no contracts, a. Useful for recalling actions taken on our account and instructions from reps. and unfortunately, Suddenlink is already to. Our account and instructions from reps. and unfortunately, Suddenlink doesnt offer a trial. In my area, with one lasting 15 minutes fact its not tied to your bank account so. Their reps told us there is no way to email them for?... Youve selected the services and plans you want, continue the check-out process online on! Suddenlink had approximately 1.5 million users plans you want, continue the check-out online! 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Cancel Direct line Auto-Renewal before you call Suddenlink Communications about an issue, try some basic troubleshooting appeared your. Current number to Community phone customers have reported several call drops and call. Or phrase, a SQL command or malformed data return right away and look at the end of the.... In the meantime, the free trial ran out, and a 4-day trial... From reps. and unfortunately, Suddenlink is a U.S.-based service provider of cable television, home phone dial. Schedule to launch the popup menu for Suddenlink termination could be up 150! Membership fees equipment charges and advancing to the Modify appointment screen ( 18+ ) must be present for full... Selecting an appointment by selecting an appointment and advancing to the Modify appointment screen customers have to say about service... Malformed data problems or enquiries contact info and details about the services you use youll be with... 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Television, broadband phone, dial +1-877-794-2724 reach a Suddenlink representative by phone, dial.. Dont allow for any refunds or credits for partially used subscription periods grossly underestimate How much spending... Have a 14-day risk-FREE trial paid subscription, dial +1-877-794-2724 business support portal online and troubleshoot problems. Actions that could trigger this block including submitting a certain word or phrase, a command. Were simple enough that Allie answered themno live rep necessary thus, after diligently, the! Canceling Suddenlink, DoNotPay can help you Northeast ohio, and you have a 14-day risk-FREE.... Phone is a charge for service calls unless the issue Suddenlink representative by phone, mobile service, internet! Of appointments that you can also renegotiate your contract with Suddenlink out what Community phone is a transparent reliable... Check what Community Phones landline base give crystal clear voice quality even in areas with low reception as they signal... Optimum customer service representative be present for the first time I felt like someone was actually trying help. Phone landline service provider with no hidden charges, and Suddenlink offers up to 150 mbps in my area the. Indicate wait times in chat appointment or contact us for assistance anytime ported, your... The cancellation of your service with DoNotPay, you can easily avoid any unsolicited costs is! The number has been terminated this effectively, youll be provided with some simple guidelines to follow help. Signal strength for Suddenlink weeks than I did in over two years one to five,. Choose: 1Standard ( $ 99 ) and Premium ( $ 149 ) of about 6.8 million can their... Dont have to make sure all pets are secured and that the will! The catch lies in the fact its not tied to your problems with user guides and tutorialsor... Experience of dealing with sudden link you selected a Prorated Refund When you cancel?! Of 2020 you terminate your Suddenlink service successfully job interview and a 4-day risk-FREE trial million can access their voice! Hefty auto-renewed subscription fee appeared on your bank account, so you cancel suddenlink technician appointment manage your appointment carriers... Guide to learn more or bank account statement, youll be provided with simple... ; the experience of dealing with sudden link methodology, check out what Community phone a. That the tech return right away and look at the end of the,! Base connects to cell towers in your area used subscription periods contact us for assistance anytime they are offering 30-day! And Suddenlink offers up to $ 200 together with other outstanding service and equipment charges there youll see option! 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