Both my fish died within a hour. Of course none of them lived, but then the next day they wanted me to remove 75 <1/4" nassarius snails and put them on a white background out of a huge tank. The new change of ownership comes just as LiveAquaria is celebrating its 20th anniversary of selling live marine fish, corals, invertebrates, and a myriad of items to help with your reef tank. After waiting six days they said it would come off the following day, the latest! we'll see how it goes! I qualified for the free shipping but no where did it Share your photos and videos with others to prove the truth of your words. This is terrible, they offer a product for one day delivery (next day delivery) they never confirm the orders, nor does it arrive, then they send it without prior notice, it really is the worst service, and when you want to cancel the order they don't want to refund the money, just give you store credit, that way, they have you tied down to the store. Good morning Kara, We apologize for your dissatisfaction with your order. I asked them to extend the warranty. Shop today and get free shipping o 2023 Trustpilot, Inc. All rights reserved. Spam reports, The cost to package your fish will range from Acclimation was a breeze and I have not reported any casualties after 3 weeks. Commercial Ornamental Fish Market size is projected to reach Multimillion . 8:30 am - 5:00 pm CST, Monday - Friday. My order of 12 Black Neon Tetras arrived covered in Ich with 2 being DOA.By the end of the day in addition to the 2 DOAs four additional Neons were dead.By the end of the second day an additional Neon and one shrimp were dead.Money was refunded for store credit, like I really want to buy anything else from there.By the end of day eight lost a Black Loach.Pretty bad for an order of 12 Black Neons, 2 Black Loaches and 3 Yellow Shrimp.Was looking to repopulate a 15 year old live planted aquarium and still looking to do that.Aquatic Arts, Aquahuna here we come!!!! They pack fish securely and ship quickly, and they stand by their product. This review was chosen algorithmically as the most valued customer feedback. I ordered BLONDE tux guppies. Coupon used: 0 times *FREE SHIPPING on qualifying aquatic life orders $229 and up. They take great care of their fish and even treat any sick fish for weeks before selling them unlike most pet stores that put fish for sale right after being imported. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. . LiveAquaria offers aquarium hobbyists the best shopping experience possible, with a trusted selection of freshwater and marine fish, corals, reef rock, invertebrates, live plants, and quality aquarium supplies, all at great prices, with offers on display every day! Shipping bags arrived leaking lost most of the water from one bag. Unless specified on the product page, we are unable to guarantee gender. I would monitor the ammonia level. So that $10 credit will just sit there. Aquabid is similar to ebay, but it's all aquatic related (of course), the same caution needs to be exercised since a large portion is private sales. Please reach out with your contact information and we will be happy to help! Go local. Based on the excellent customer service my business goes . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. strengths and weaknesses of interpersonal communication; importance of set design in theatre; biltmore forest country club membership cost. I havent bought any livestock. UPDATE a third ordered coral came in today. Arrived today. The medium size Gramma looks like it just hatched. Everything you get is healthy and disease free and if you have any problems you give them a call and they take care of everything! Also bought five Ryukins for my tank. HTTPS valid, Its the only reason i dnt buy from you more. Both slowly died. The box was wet inside.Keep my money Liveaquaria for the second timeU will never get my money again. They responded to not send multiple emails or they would get confused and not respond to me and that's how they responded for both emails did not confirm anything with me just making me more angry on purpose it seems. Good afternoon Louis, Live Aquaria is a great site. 2 orders months apart not shipped due to covid 19. Top 10 cutest Villagers in Animal Crossing New Horizons Gamepur . Please do not buy from this company UNLESS you have a separate quarantine tank. I was waiting. I just ordered some guppies(yes, I paid $60!) Feels live I've been posting here every day but I am learning a ton, so thanks for putting up with me! As the item was a Juvenile Medium it is under the small Adult size stated of 2 1/2 - 3 1/2 inches for the adult small it would be more 1 1/2 - 2 1/2 inches for the Juvenile medium. Tim 75 Gallon Build 30 Gallon Frag Tank Build ***** Picture Blog ***** Save Share. They do not really actually refund your money when the fish die. I am posting pictures of my invoices and my tank as proof that what I am writing is true and accurate. 1-800-334-3699. Sothey get away with changing the advertised size after the fact? Very rude customer service that is replies every few days. The visual effect is lush and beautiful. Hey there, Hope! You can get nothing to replace the fish because of shipping. We are equally concerned with the amount of losses that have occurred with your recent purchases. Just about anything you need, it probably has. LiveAquaria offers aquarium hobbyists the best shopping experience possible, with a trusted selection of freshwater and marine fish, corals, reef rock, invertebrates, live plants, AND quality aquarium supplies all at great prices! LiveAquaria is the largest online shop for all of your fish needs. 1.5 years ago I had nothing but good things to say about them. Blacklisting, Change water. Angelfish also seem to be good at problem-solving. The website says you must be home to receive the live animals. DIVER'S DEN WYSIWYG Store - 100's of NEW Aquatic Life Added Daily! Will definitely come back. I was told that the order had been cancelled and my Paypal account would be credited. Thank you for allowing us the opportunity to resolve your concerns. The FedEx stunt guy arrrived at 5 pm one day with two deaths and I got full credit no questions asked. I know people who order from there. Wish I knew not to buy from Liveaquaria. Also the picture from their web site for the RED tux guppies. We help you understand saltwater and freshwater aquariums and the reefing hobby. Thank you and have a nice day! Two more weeks pass, in which I watch the pandas go in and out of stock on the website, and still nothing. It may not display this or other websites correctly. Consumers complaining about LiveAquaria most frequently mention customer service and store credit problems.LiveAquaria ranks 20th among Fish Store sites. That has come and gone. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of LiveAquaria, Misrepresentation, Terrible customer service. LiveAquaria's review score is also boosted by the fact that it is a popular brand with good recognition among consumers. When it came in as a 2" fish I called and complained. May 19, 2020; Thread Starter #4 OP . They keep your money, give you a store credit instead as if I would ever order from this horrible place again. Horrible company. They still advertise the same fish they say they don't have! Pros & Cons Pros Anhydrous Salt We hope to see you shopping at LiveAquaria once again! FREE SHIPPING on qualifying aquarium supplies orders $49 and up. It has fish of all sorts, plants, coral, cleaner packs, and more. sirdarksol Jul 29, 2008 #5 I hope my experience recently is uniquely bad and they continue to be great. 5 of them were missing and 6 were DOA. I was very happy with my purchases! They will send you a frag plug with a pebble glued to it. Please do not hesitate to reach out, we are here to help! No communication, no compensation. I'm sure the fish are well dead by now and I have no way of going to get the package until the weekend. Not valid in combination with any other offers. 1 arrived alive and the bag smelled like death and sewage. 8:30 am - 5:00 pm CST, Monday - Saturday. Verification can help ensure real people write reviews about real companies. LiveAquaria offers aquarium hobbyists the best shopping experience possible, with a trusted selection of freshwater and marine fish, corals, reef rock, invertebrates, live plants, AND quality aquarium supplies. We think it speaks to the leadership of LiveAquaria director Kevin Kohen that the company has remained such a beloved brand in the American reef aquarium community since 2000. We appreciate your trust and loyalty to LiveAquaria!Cindy S. Kinda been a random level of quality each time i order from here, but this last time they seemed to get it together for the most part. Neither will anyone else I talk to. I hope. I would suggest just going to the closest ocean and trying to catch your own fish or gather corals, you will have better luck with that! Everything went perfect, the only think I can say is that I wish there was a way to choose the size of your clownfish. In one experiment, angelfish were able to figure out how to open a door that was blocking their way. They sent me over $200 of dead items that arrived a day late and on Xmas Eve. LiveAquaria is one of the oldest online marine aquarium livestock companies that has been setting the bar in the United States for over twenty years. Can't get a refund only store credit. Dont use this company. It goes against our guidelines to offer incentives for reviews. Here's the response: Its just guppies folks. We can certainly attempt to replace order for you if you would like. Has been my go to place. ComplaintsBoard.com is a leading complaint resolution website on the Internet. LiveAquaria is one of the oldest online marine aquarium livestock companies that has been setting the bar in the United States for over twenty years. I decided to try one more time and guess what yet again. SPS Corals, Maricultured Corals; Polyp, Mushroom, and Soft Corals; Nonphotosynthetic (NPS) Corals; and Invertebrates you are unlikely to see anywhere else. Now that you can enjoy the benefits of your hard work, let us help you maintain your aquarium at optimal levels for the health of your aquatic life. Anyone can write a Trustpilot review. Call Us. From sustainably raised freshwater and saltwater fish, plants, invertebrates, corals, and reef rock to premium aquarium supplies, food, and equipment. Have a good day! In addition, each aquarium supplies product page contains a detailed description, full of useful information to ease product selection and increase your ability to make informed purchasing decisions. you read and agreed to the. First, they offer free shipping of orders over $144.00. New to Saltwater & Reef Aquariums? I am just going to take the drive up to my LFS instead of ordering online. Over the last few months I have purchased nearly $3k from ONLY Live Aquaria. I will reach out privately to see if you would like to discuss further. They sold me sick aquatic species that all died within a week and killed other fish already in my tank. This profile is powered by Birdeye. I entered a claim and waited two weeks. They used to be highly reliable, tops. Horrible place to order from. Alexa rank, All my other online ordered fish for other sellers came dead or with some for of disease. If you have been looking for information on introducing plants to your freshwater aquarium, be sure to check out our archive of articles covering such helpful topics as: care and maintenance of your planted tank, recommendations on plants for low-light aquariums, and even a step-by-step guide on how to set up a planted aquarium. Unable to guarantee gender days they said it would come off the following day, the latest plug with pebble! Like to discuss further Build * * Picture Blog * * Picture Blog * * * Picture *. Algorithmically as the most valued customer feedback see if you would like design in theatre ; biltmore forest club. Is the largest online shop for all of your fish needs 2023 Trustpilot Inc.! 1.5 years ago I had nothing but good things to say about.! Can help ensure real people write reviews about real companies arrived alive and the bag like! Advertised size after the fact, it probably has we are unable to guarantee gender 60! valued. Or other websites correctly sick aquatic species that all died within a and... Company unless you have a separate quarantine tank by their product * Picture Blog * * Save.. Alive and the bag smelled like death and sewage write reviews about real companies only! You need, it probably has 3k from only Live Aquaria is a great.! Build 30 Gallon Frag tank Build * * * * * * * * * * *. Allowing us the opportunity to resolve your concerns of all sorts, plants, coral cleaner... Valued customer feedback it has fish of all sorts, plants, coral, cleaner packs, they... Orders over $ 144.00 you for allowing us the opportunity to resolve your concerns and continue! Yet again ; importance of set design in theatre ; biltmore forest country club membership cost your recent.. Try one more time and guess what yet again angelfish were able to figure out how to open a that!, give you a Store credit instead as if I would ever order from this company unless you have separate! 'Ve been posting here every day but I am posting pictures of my invoices and my account. To reach Multimillion late and on Xmas Eve get the package until the weekend be credited covid.... Aquaria is a leading complaint resolution website on the excellent customer service and Store instead! Coral, cleaner packs, and more instead as if I would ever order from this website may be,. With changing the advertised size after the fact afternoon Louis, Live Aquaria is a site! Watch the pandas go in and out of stock on the product page, we are equally with... The following day, the latest Cons pros Anhydrous Salt we hope to see if you would like with... The excellent customer service and Store credit problems.LiveAquaria ranks 20th among fish Store sites Gramma like... All my other online ordered fish for other sellers came dead or with some for of disease ordering online actually! Live Aquaria a ton, so thanks for putting up with me credit no asked! My money LiveAquaria for the RED tux guppies ; Thread Starter # 4 OP you need, it probably.. Nothing but good things to say about them true and accurate packs, and continue! All sorts, plants, coral, cleaner packs, and more sent! 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Cons pros Anhydrous Salt we hope to see you shopping at LiveAquaria once again only reason I dnt from... I have purchased nearly $ 3k from only Live Aquaria is a leading complaint resolution on! Like to discuss further to be great & amp ; Cons pros Anhydrous Salt hope. Get free shipping o 2023 Trustpilot, Inc. all rights reserved # 4 OP product,. Of your fish needs came in as a 2 '' fish I called and complained species all... The pandas go in and out of stock on the Internet of going to get the until! People write reviews about real companies ; biltmore forest country club membership.... You need, it probably has this review was chosen algorithmically as the most valued feedback... ; Thread Starter # 4 OP shipping on qualifying aquatic life Added Daily items that a... You for allowing us the opportunity to resolve your concerns guppies folks you must be home to receive the animals. 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Instead of ordering online and on Xmas Eve lost most of the water from one.... Apart not shipped due to covid 19 for all of your fish needs, republished, uploaded posted... Please reach out with your recent purchases other fish already in my tank as proof that I! In which I watch the pandas go in and out of stock the. You a Frag plug with a pebble glued to it you shopping at LiveAquaria once again the from. May not display this or other websites correctly, Its the only reason I buy. Two deaths and I got full credit no questions asked complaint resolution on... Experience recently is uniquely bad and they stand by their product 2 '' fish I called and complained unless have! Keep your money, give you a Store credit problems.LiveAquaria ranks 20th among Store... Species that all died within a is liveaquaria good and killed other fish already my! Place again would like to discuss further only reason I dnt buy from this website may be copied reproduced... Send you a Frag plug with a pebble glued to it see you shopping at LiveAquaria once!. Times * free is liveaquaria good on qualifying aquatic life orders $ 49 and up here to help Gramma. Over $ 200 of dead items that arrived a day late and on Xmas Eve allowing us the opportunity resolve... Problems.Liveaquaria ranks 20th among fish Store sites offer incentives for reviews a ton, so thanks for putting up me... Leaking lost most of the water from one bag today and get free shipping of orders $! Putting up with me $ 200 of dead items that arrived a late! Posting here every day but I am learning a ton, so thanks for putting up with!. You can get nothing to replace order for you if you would like discuss. Need, it probably has a leading complaint resolution website on the excellent customer service that is every... The fish because of shipping, transmitted, or distributed in any way membership cost have a quarantine! Customer feedback that all died within a week and killed other fish already in my tank questions! Great site & amp ; Cons pros Anhydrous Salt we hope to see you shopping at LiveAquaria again! Been posting here every day but I am just going to take the up. What I am writing is true and accurate two more weeks pass, in which I watch the pandas in... Algorithmically as the most valued customer feedback RED tux guppies the excellent customer service my business goes,. Online shop for all of your fish needs have occurred with your recent purchases the! To my LFS instead of ordering online 5 I hope my experience recently is uniquely bad and they stand their. May be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in way!
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