After a beautiful walk over Dartmoor, we looked for a hotel which had a bath and a comfy bed. Breakfast was average at best. It was a very lame excuse, just to force you to purchase tea/coffee at extortionate prices. Scaffolding and piles of wood, pipes and things just strewn around. Welcome to Called.co.uk Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. We have more than 70 million property reviews, and they're all from real, verified guests. But the best thing about the hotel is the staff especially sue she is a credit to the hotel a little star. Obvious signs of dated and neglected as was apparent throughout the hotel. Attended a work event here, three pump beers/ciders on tap, cider was off. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. We had the same room which was fine except the bath was quite slippery & as there was no rubber bath mat, I used a hand towel in the bath to avoid slipping! Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted. I hope for them it gets better or has a revamp, because this place looks like its about to crash. Cold over cooked and a long wait. When a few families stayed (friends of ours stayed too) and all had the same complaints and pictures to prove it, you'd think the management team would take it seriously. The decor is rather dated but in the whole, clean & comfortable. Cant wait for our next visit. Alas no, they've delayed, lied, insulted us and basically said they don't give a damn!! On our explanation as to why we were a little peeved, the guy behind the desk began to laugh, as he obviously knew exactly the issue. With two free car parking spaces per room and free Wifi, The Gipsy Hill really is a home from home. Claim your listing for free to respond to reviews, update your profile and much more. Lots of parking, guessing its because no one comes here. Would not recommend for the price AT ALL. Very close to M5 which was a bit noisy with window open at night. Own or manage this property? But after just one day of our trip the bed was the least of our worries. Room types may vary. The room wasn't in the main hotel but in a little bungalow across the car park. when I commented on apparent lack of staff, was told by receptionist (?) It seems not. What are some of the property amenities at Gipsy Hill Hotel? Moral of this story is - ask the price before asking for anything off piste!! Languages Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities. she was the only staff on duty and why would she want anyone else ? Is this the hotel on the hotel inspector cos the photos look nothing like. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. How many covers for Christmas day lunch 2014? There is rotten wood on the decking and we had nails hanging out of our bedroom wall. The staff are sooooo lovely and smile, laugh with genuine fun. You can unwind with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. There are no extra beds available at this property. When we attempted to register our concerns and check out, we were told i believe by a security guard?, No staff member available , just to throw your room key in the bowl on the reception desk. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Reminds me of The Shining hotel in the film, made in 1980. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. In the morning we went for breakfast. The receptionist was friendly enough but the welcome was a little short and sweet. Conveniently located restaurants include Miller and Carter, Pinhoe Hoard, and The Heart of Oak. Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant. Whole place looked like it was going downhill quicker than the staff could do anything about it. Reviews are most valuable when they are original and unbiased. Alas no, they've delayed, lied, insulted us and basically said they don't give a damn!! This is the version of our website addressed to speakers of English in the United States. Once a fantastic hotel I'm sure, but the piles of building materials dotted around the incredibly run down hotel means it's definitely not safe for young children. On the outskirts of the cathedral city of Exeter, the Gipsy Hill Hotel is just 1.6 km from junction 29 of the M5 and only 5 km from both the city centre and Exeter International Airport. To save at this property, all you have to do is sign in. Many travellers enjoy visiting The House that Moved (5.3 km), The Medieval Exe Bridge (5.1 km), and St Catherine's Chapel and Almshouses (4.6 km). In addition, guests can give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Flights Holiday Rentals Restaurants This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Breakfast was average at best. One statement was, why didn't you complain that night and leave as you'd have had a full refund. After an hour, only when the receptionist needed the toilet, did the soap arrive Then of course, no longer there the next day and too scared to ask the receptionist who might just bite your head off. But overall the hotel was worth the price, Had I realsed this was a Best Western hotel I would have changed the booking and cancelled. Shame as I said at the beginning the staff were great however I suspect that they are lacking leadership. Close to everything you need in Exeter. Stayed at the Gipsey Hotel for a few days. Having dinner at the hotel was a regret. Adrenalin Games Paintball and Crealy Great Adventure Park are also worth visiting. The rooms are spacious and clean and bathrooms are modern. Although Covid doesn't permit hotel folders with information it would be lovely to see the Hotel History shown on a display and linking the relevance of some of the furniture and paintings to, today's hotel Also why us the area named Gipsy Hill? On the plus side, the breakfast was excellent (we had it at 07.10a.m) hot and tasty. Many travelers enjoy visiting The House that Moved (3.3 miles), The Medieval Exe Bridge (3.2 miles), and St Catherine's Chapel and Almshouses (2.9 miles). On a positive note all the staff were extremely friendly and helpful. We cant understand that as surely its not hard to put a minimum amount of items in a room, after all they have to wipe down the tv control so why not a kettle. Will never come back. Lock in the lowest price from these sites, Well, hmm, erm, probably would of had a better stay in a tent tbh! Lots of parking, guessing its because no one comes here. Having seen the rooms everyone else in our group had all seemed ok. Booking not found. Breakfast was average at best. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Please dont include personal, political, ethical, or religious commentary. Many travellers enjoy visiting The House that Moved (3.3 miles), The Medieval Exe Bridge (3.2 miles), and St Catherine's Chapel and Almshouses (2.9 miles). : +49 89 54530. nhcollectionmuenchenbavaria@nh-hotels.com. We stayed here before going off to the Isles if Scilly for a few days & when we returned too! Its a lovely hotel very clean dated but the staff are brillant the hotel revolves around the staff i will stay at the hotel again you do need a car to stay at this hotel because not much is in tge local area. See more questions & answers about this hotel from the Tripadvisor community. Booking.com does not accept responsibility or liability for any reviews or responses. Reminds me of The Shining hotel in the film, made in 1980. Peeling wallpaper , mishmass decor/curtains/carpet. No food (as there was no chef) Someone elses hair in our sink, no one around after 9pm made it impossible to ask anybody for a fan, so hot in the room! Friendly, welcoming hotel with good meeting facilities, I have just stayed at the Gipsy Hill Hotel for three nights where I was running training sessions for 12 people at a time (six half-day courses across three days so around 70 participants in all). Set on the edge of the historic cathedral city of Exeter, The Gipsy Hill has long been established as a venue for weddings, conferences, functions, business and leisure breaks. etc. Delighted with the very clean interior and shower over the bath. A really convenient hotel if you want a base to travel around as not far from the motorway. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Are we expected to drive (after having a couple of wines) around to findalternative accommodation just so you don't have to deal with the issues Spread the word as. After a hot bath and an afternoon rest on what I have to say was the most comfortable bed. The photos are beautiful on the website, but turning up we had to check we were at the correct hotel. Set in beautiful surroundings with spacious grounds there is a feeling of yesteryear when the house became a hotel. Returning for a good nights sleep. This is the version of our website addressed to speakers of English in United Kingdom. Holiday Inn Express Exeter M5, JCT. 29, an IHG Hotel: Clean, comfortable and great stay - Read 1,535 reviews, view 173 photos, and find great deals for Holiday Inn Express Exeter M5, JCT. (actually didnt get any sleep). With the added pressure of all the staff just seeming to walk in and look at us before walking away, we were almost scared to ask for our last dinner that never arrived. 29, an IHG Hotel at Tripadvisor I would use this Hotel again. You're almost under the climb out from Exeter Airport but we're not exactly talking Heathrow here !! The dining room resembled a factory canteen there was no table cloths or cutlery and service at breakfast was very slow. I wont even look at it if I pass it. Having dinner at the hotel was a regret. Are you closed this year? We make it clear when weve done this. Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay. Im sad to say I hope its another 35 years, Booked two nights to attend Funeral . Good variety of choice on the dinner menu and if good home cooked quality. When we checked out it almost felt like we leaving our parents house. 2 days we have to stay here. Hotels with Complimentary Breakfast in Exeter, Hotels near Virgin Balloon Flights - Exeter. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. When checking in, we were thrust a menu to choose instantly our dinner before putting down our bags and when asking why our rooms weren't together as we were told, the receptionist said 'well, at least you have a bed for the night' and that they have two booking systems so can't actually put rooms together because it's too complicated. Alas no, they've delayed, lied, insulted us and basically said they don't give a damn!! Cannot fault them at all. You can see the traffic but can't hear it as your elevated above on a hill. Sorry, something went wrong. if the writer is claiming to be someone else). There are more places to choose from in the, Frequently Asked Questions about Gipsy Hill Hotel. I went to go to ask for soap, the receptionist told me they were probably stolen and she will put more in there. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. We stayed in the Coach House room 29. Well, hmm, erm, probably would of had a better stay in a tent tbh! I managed to get a late deal on booking.com and was only staying one night as I had a gym class in the morning. I hope for them it gets better or has a revamp, because this place looks like its about to crash. Check your booking confirmation email to find your booking number and PIN. However, the bar toilet did not provide soap. Breakfast was table service with a chosen time slot and a hot English breakfast with cereals and toast, all nice and fresh We would recommend this hotel and certainly stay here again if we traveled this way Read more Date of stay: July 2021 It did give my group and I a laugh, but definitely save your money and go to a Premier or something. See more questions & answers about this hotel from the Tripadvisor community. On the plus side the beds are very comfortable. Minstrel Myingman Norton-In-Hales Birthday 1/2d 10 11 1137 1199 12 13 15 15/12/1914 16/12/1914 1636 1646 1670 1685 1705 1742 1756 1759 1763 1781 1792 1795 1798 more. If the system detects something that potentially contradicts our. A quirky hotel, reminded me of faulty towers but in a good way! We had the same room which was fine except the bath was quite slippery & as there was no rubber bath mat, I used a hand towel in the bath to avoid slipping! You're eligible for a Genius discount at Gipsy Hill Hotel! We did offer this person the opportunity to move the booking to an alternative date and also a 50% refund both of which were refused. Is parking available at Gipsy Hill Hotel? Moral of this story is - ask the price before asking for anything off piste!! We will never again use any Best Western each time the same poor service and food. Could not fault the staff in anyway they were cheerful and helpful at all times, A month ago we had the absolute displeasure of staying at The Gipsy Hill Hotel in Exeter. My previous visit here was 35 years ago. This is not a hotel if you are looking for a break, it's geared up for business and trades people. To save at this property, all you have to do is sign in. I'm afraid not.! Final dinner turned up, after we had all finished. What a lovely little gem this place is. We won't be staying again, as our complaint was not rectified. Please enter the dates of your stay and check the conditions of your required room. My gammon and eggs the eggs were from breakfast the freezer chips over cooked and dry. No air conditioning in the rooms, which must of been a nightmare in the heat we have had this summer 2020. (By dirty I mean, stained carpets, mouldy shower tiles, etc). You are zoomed out too far to see location pins. Kind regards The staff, are hard working and appear to morph into various different roles to accommodate the needs of customers Group meals *to our set menu" had plenty of choice. That discouraging start was followed by an unfriendly greeting on check-in and two very dated / tired / dirty rooms. 29, an IHG Hotel: Brilliant Hotel, Fabulous Staff. I am sorry to read that Mr Turness did not enjoy his stay with us. It was clean and fairly large with a nice bathroom but the bed was way too soft for me and dipped in the middle. (By dirty I mean, stained carpets, mouldy shower tiles, etc). Bed was like sleeping on concrete. All those who ordered Becks Vier said it tasted of lager AND Cider - not good. However, the bar toilet did not provide soap. Now i am all for old and traditional hotels with class. Exeter's best kept secret hotel The Gipsy Hill Hotel is surrounded by three acres of beautiful landscaped gardens and is a taste of the Devon countryside mere miles away from the vibrant & historic, Cathedral city of Exeter. It's a dated hotel but very clean I stayed here for work it's isolated but you don't need anything else. Scaffolding and piles of wood, pipes and things just strewn around. I was informed that it was their POLICY not to refund but I could either change the date or have 50% refund. Try again. To see correct prices and occupancy information, please add the number of children in your group and their ages to your search. Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities. I would stay away from this place. Really?. 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