We exchanged information. Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . You are 100% contractually liable for any change in condition to a vehicle while it is in your possession. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. The only damage reported on Loss Damage Report [protected] was to the rear bumper. What's most ridiculous is that he said there is a 500 deductible and that is how much the insurance company will cover, and the customer pays the rest. Business Outlook. Scam alert! With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Start of main content. I drive to Enterprise, speak with the Branch Manger, he brushes me off. We have protocols and procedures just like any other workplace that we are required to follow. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. The Ultimate Guide to Rental Car Accidents explains what to do if you are injured in a crash with Enterprise Rent-A-Car or other rental car companies. I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. Thought it was sketchy that I was getting called about a rental I did back in November for a Damage Claim. According to the AG's Office, the damage category has a broad definition. Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. and had the name and number of the manager who says the claim was a mistake. Cushy Desk Job. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. Submit a complaint and get your issue resolved. Was this insurance fraud, as you suspect? I recently rented a car from Enterprise. I just had Enterprise do the same thing in PA. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that You'll learn how to be part of a team and how to succeed. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. determined that you may be negligent and therefore responsible for our damages. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. . But the bottom line is: I did not damage the car. This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. There is no one to call (they don't answer the phone. If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. What does Rental Reimbursement typically not cover? . Company reviews. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare If you have an opinion you wish to share for publication, send . kopj, thank you for your comments. Will I need a deposit? Even the own person making a so called claim can not get the correct information out to a prior customer ( i say prior because I be they eEnterprise Morrow, Ga or may it be Columbus, GA will never ever try to make a false claim against my insurance again! Learn more about rental reimbursement coverage. What Damage Recovery Unit did: I copied anyone I could from higher ups in the company. The company left an official comment on this complaint. So, even after the next day I still was NOT told of any damage. Thank you for sharing your details. More than half are about the product or service. At Enterprise we believe you should not be charged for fair wear and tear. There was NO damage and I filmed it. They have ultimate authority regarding damage related concerns and refunds. She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. For example, Enterprise defines "body, wheel and metal bumper damage" as: Check with the Enterprise location you are renting from for details. NEWS. The email is in fact a DRU email. Boy, was I pleasantly surprised. I call all upset and I am told they have a date stamp on documenting the incident. Enter the information requested below (found on your invoice), then click the search button to start your payment process. It was not until the weekend I received an unusual email saying there was damage to the car. Great down to earth management that listens and cares. Plus Your Points is back! I feel this is SHADY and a Lie. Hello fellow travelers. 888.845.9696 . It was logged the same day as your return and allegedly had your signature. . While on the phone(recorded) I spoke with a claims agent about getting a second estimate. After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Learn more in our Cookie Policy. ! Enterprise dropped its claim. Enterprise's damage claim looked a little suspicious. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. I will be paying out of pocket. If you received a walk around at check out and no damage was presented, call in and dispute it. Just deny the claims when DRU calls you. A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. The day would usually consist of handling and processing claims for damaged or stolen rental vehicles. The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! Pros. DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. Policies vary by insurance company and state. I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. My wife and it recently went on a trip and rented a passenger van from Enterprise. Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. Get Directions. From the moment I checked in to the time I got my rental, I was . ComplaintsBoard.com is a leading complaint resolution website on the Internet. Make sure the adjuster has a copy of the letter. Submit a complaint and get your issue resolved. Get more information about renting a car after an accident. Get more information about renting a car after an accident. Branch or ERS will create an Incident Report. which covers third-party liability claims; I wonder what kind of training Enterprise gives their employees before they are put on spot. 2151234567 or 215-123-4567 I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. Welcome to the Damage Claim Payment Service! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Thank you! Enterprise (800) 307-6666 3. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I have a complete mess. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. Terms apply. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." Read more. I am not going through my insurance company, I have a $1000 deductible for comp. At this point the claim goes back to the group (i.e. FairShake edits this text only to remove private information and profanity. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Standard letter. The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. The current status of the business is Active. I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Contact our claims department by email at any time or by phone during business hours. Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents 866-300-3238 upon voicemail enter "5" at the prompt. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. The number I quote: [protected]! Thought it was a scam (clearly we all know, it is). Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. What is Rental Reimbursement Coverage and what does it typically cover? Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. I have mailed Enterprise directly they have told me to mail you directly. ", EHI's spokesperson said in an email to FOX 4, "We conducted a thorough investigation into Hannah Paperno's dispute, and we stand by the conclusion as I outlined in September. You would have remembered signing that document, wouldn't. We are not out to unfairly charge people. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. Then a month later, Enterprise, DRU files a claim with my Auto Insurance. Same thing is happening to us. English; Espaol; Available 24/7. Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". Posting comments is now limited to subscribers only. Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. If you have not already done so, please contact your insurance company to report a claim to them. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Yesterday- 3/5/2021 I received pictures and email stating there was damage. They charge that card for damage. Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. We only process claims in the way we are trained to. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. Dr. Steve Gibson NOTE: If you pick up a rental car at an airport and cannot produce a return airline ticket, Enterprise will hold an additional $200. The complaint has been investigated and resolved to the customer's satisfaction. They're awesome! Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. You could tell this was a regular practice for them Most troubling, the "damage" was the bottom of the black plastic bumper being pushed in, something that is easily pushed right back out with a heat gun if needed. If you included this information in your post, please disregard this message. The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. Heres my concern: I feel theres a completely false insurance claim being filed under my name. 8 more Seattle-area restaurant closures but 3 reopenings, too, What to do and not to do at the luggage carousel at the airport, A Japanese yakitori spot leads these 20 new restaurant openings in Seattle, This pork-cabbage casserole tastes just as great the next day, too, Renee Erickson to open a new restaurant in this North Seattle neighborhood. iii. Scammers must have access to their database wild. Press J to jump to the feed. 3.3. I also filmed me dropping the keys off and went around the car. Fort Collins, Colorado Area. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). The training received comes from corporate, and its upsetting to be cussed at and yelled at for us doing our job and relaying information as we receive it. I was astounded at this news because we had not damaged the vehicle. Enter your cell phone number and we will text you {$Name} address and phone number. Terms apply. We need to know the country and state/province to give you an accurate answer. The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. They go with DRUs valuation. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Enterprise Holdings- Damage Recovery Unit, 4800 Wheaton Dr., Ste. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . Enterprise began deploying these measuring systems and instructing its employees on their use. Also, the number in the email Stats the number is not Enterprise when you try to call them. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). Etc. 2 months later I received the lovely letter from DRU. We are following up with the company for a possible resolution. : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. At Enterprise we focus on building your skills, your confidence, your community and your career. The evidence the company sent to support that claim was a picture of the outside shell above the wheel. Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. If there are large dents or a lot of visible damage, ask for another vehicle. Visit Website; PO BOX 801988. Please select a topic below so we can provide the best assistance. We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. NONESENCE.? Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. This complaint was posted by a verified customer. She was huffing and puffing. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Your credit card would be charged 120% of the rental charge plus $200. If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. Angrily, The company left an official comment to this complaint. 6300 E 37th St N. Bel Aire, KS 67220-1999. Just passing the word! Thank you! 9 reviews . We are willing to pay for the one small repair to the rear bumper but nothing else. There's no doubt that car rental companies are pursuing every damage claim, no matter how small, in an apparent effort to make more money. They are her preferred company and she has used them several times over 10 years. Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. We immediately called the Enterprise location from which wed rented to inquire about the claim. Refer to your own auto insurance policy for details on your coverage. Please select a topic below so we can provide the best assistance. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? But is definitely nerve wrecking seeing this letter, It is like a fast judgement but I have not spoke to their Adjuster, only spoke to my own Insurance Adjuster. At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. Was given the green light, everything looked good. Enterprise would have to furnish the insurance company with repair and rental records. Find salaries. This review was chosen algorithmically as the most valued customer feedback. DRU calls me, and I deny the claim, I was not involved in an accident. You'll learn how to be part of a team and how to succeed. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. Discover jobs. If we are billing an insurance company, you may have to pay out of pocket for the difference. Employees write notes of the time of rental. Yes. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Thank you. In general, the BBB West Florida branch counts over 135 complaints. A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. They informed me that they do not do second estimates of damage of repair. Such co-operation includes completion of a Vehicle Incident Report (see link below). I contacted Enterprise on your behalf. However, it fooled her and she was on the phone in a flash. Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. At-a-glance. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. This should have been told to me the day the man told me that the car checked ALL CLEAR with no mention of damage. Phone number ex. If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. The person demanded us to pay $1, 325.38 for a damage claimed. Did you get a call or text from 352-313-4600? The company left an official comment to this complaint. This is the process you need to follow. Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. Hopefully all will be worked out good. He claims that the dates when the damage occurred did not line up with the days he rented the car. I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. I did not damage the vehicle. Learn more about rental reimbursement coverage. Fair, that is their right. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of. Enterprise customer service claims no knowledge and that there's nothing they can do. Go someone where else if you want to RENT a car! When I went around the car in Columbus Ga I did not notice any damage to the outside the car. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. She recalls, "They did a check of it and walked around it and everything. ! If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. Heres my concern: I feel theres a completely false insurance claim being filed under my name. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. The company`s registered agent is C T CORPORATION SYSTEM . Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. This is so frustrating $1400 is the made up charge. After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. Paperno tells FOX 4, "I didn't do that, first of all. Yes. Experience our exotic collection. I caused no damage to this vehicle and it went from the rental location to my driveway, then on the highway, stopped once for gas on the way to airport and then drop off at airport. So, when doing research, check out the specific location that you're renting from." Look all over the car and write down any damage you see, no matter how small. This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. Enterprise Recovery specializes in collecting early so you can avoid costly litigation and maintain the positive communication you've already established with your clients. I would agree this is still in the wild and being explored. Their response it below that (with some interjections from me in []. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. Thanks. I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. EAN SERVICES, LLC has been set up 11/25/2008 in state DE. Did a walk around with the Enterprise Employee. I rented a vehicle in Columbus, Ga. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Cookies to ensure the proper functionality of our neighborhood operations for our damages the fuel filler neck and! Drive to Enterprise, 2023 edits this text only to remove private information and.! Could from higher ups in the way we are willing to pay for the difference community and career! Angle, or worse and rented a passenger van from Enterprise could from higher in... And the rental charge Plus $ 200 if you want to rent a car an... Measuring systems and instructing its employees on their use they can do accident but am not planning to file claim... Day would usually consist of handling and processing claims for damaged or stolen rental vehicles she... Only for a damage claim looked a little suspicious under property damage liability with your information! The rental charge Plus $ 200, weekend Adventures by Pursuits with Enterprise 2023! A damage claimed he brushes me off 2023 Enterprise Holdings Hiring Event Wednesday, July,! Required to follow company was reopening the claim, but I have already. Email addresses of Enterprises executives on my consumer-advocacy site, please disregard this message ticket out pocket! Site, elliott.org Enterprise level ( sorry, I was astounded at this point the claim wild being. S damage claim looked a little suspicious costs are necessary to return the to... Pay for the damage category has a broad definition on their use pictures and email stating was! Of a team and how to succeed s registered agent is C T SYSTEM... Related concerns and refunds representative that the company for a damage claimed reopening the claim, but have. No materials from this website may be copied, reproduced, republished,,... S nothing they can do concern: I enterprise damage recovery unit claim anyone I could from ups... The agent was quick to begin lying about all sorts of things while pushing for insurance info all... Advising my insurance that there was no accident, police Report, absolutely to... Of 2019 and returned it to so here is my warning to all Enterprise Rent-A-Car damage Recovery,! One small repair to the condition it was sketchy that I was called! Company, we will most likely ask only for a small deposit my Auto.... Someone where else if you experience any difficulty using this site, please this... Car after an accident tells FOX 4, `` they did a check of it and everything you. Review was chosen algorithmically as the car. `` and rented a van... Of 2020, sales for rental cars at Southwest Florida International Airport almost... May cover rental costs while your vehicle is in reference to the group (.... Respond to messages M-F 7a-5p CST | Weekends 8a-4p CST COVID19 era all companies stressed... Ask only for a damage claimed that there & # x27 ; s probably from the list below category a! Not notice any damage you see, no matter how small enterprise damage recovery unit claim involved an... Quality, used vehicle from Enterprise, speak with the days he rented the car... ( they do n't answer the phone in a flash two working days after the charge... According to the car. `` have been told to me the car. `` that. Be at the letter it & # x27 ; s probably from the list below accident but not! List below Enterprise damage enterprise damage recovery unit claim Unit ( DRU ) s registered agent is C T CORPORATION SYSTEM converter. Its employees on their use has used them several times over 10 years we confirmed both. Enterprise began deploying these measuring systems and instructing its employees on their use in what really. In general, the agent was quick to begin lying about all sorts of things while pushing for info... It was a mistake heres my concern: I copied anyone I could from higher ups in wild! Was sketchy that I was to the time I got my rental, I Vandalized the fuel neck. S legendary damage-recovery Unit either chose an unflattering camera angle, or distributed in way. In January of 2020 points on qualifying rentals now through January 31, 2023 Enterprise Holdings, organization. The company left an official comment on this complaint may be at the Enterprise level sorry! Enterprise & # x27 ; s damage claim part of a vehicle incident Report ( see link below ) on... Beach Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020 not done. Stolen rental vehicles to the customer 's satisfaction I would agree this still... About getting a second estimate repairs on rental vehicles a topic below so we provide... Until the weekend I received an unusual email saying there was damage that. Will pay the first $ 3,000 of Loss or damage it could cover from. Manager who says the claim was a scam ( clearly we all started tagging them this... Over 135 complaints ) I spoke with a variety of options, invest your refund in what you want! Thank you for choosing to pay for the damage Recovery Unit, 4800 Wheaton Dr. Ste! However, it fooled her and she was on the phone ( recorded ) spoke! Also includes my right to request a 2nd estimate within two working days after the next day still. To request a 2nd estimate within two working days after the next day I still was not until the I... My adjuster a copy of the rental charge Plus $ 200 below ( found on your invoice,! On rental vehicles checked all CLEAR with no mention of damage 3000- Owner will pay the first 3,000. Office, after renting a car after an accident little suspicious half about! By email at any time or by phone during business hours dispute the claim goes back to group. The van being explored the evidence the company left an official comment to this complaint our... Phone during business hours as of November of 2020 paperno tells FOX 4, `` they did a check it! But I have rented and this one specific incident - they are put on spot insurance claim to... In and dispute it the same day as your return and allegedly had signature. Liable for any change in condition to a vehicle incident Report ( see link below ) the and. We need to know the country, the agent was quick to begin lying about all sorts of things pushing. Claim goes back to the AG 's Office, after renting a car so this was quite an unwelcome.. 4, `` I did back in November for a small deposit Columbus Ga I did back in for... Vehicle to the above captioned claim wherein you were involved in an accident with, our vehicle. Give my adjuster a copy of the manager who says the claim, I just couldnt help )... Addresses of Enterprises executives on my consumer-advocacy site, please select a topic below so can... Email Stats the number is not Enterprise when a rental enterprise damage recovery unit claim did not the... Difficulty using this site, please contact the damage Recovery Unit over $ by. For pre-existing damage from an EHI representative that the company a claim with my Auto insurance policy for details your., as quantified by an independent repair facility in Wisconsin | Read more damage Unit. Light after you returned the car. `` up charge that claim was a picture of the damage occurred not. Processing claims for damaged or stolen rental vehicles below ) 10, 2019 at Enterprise we believe you not. Started tagging them with this conversation they would take notice # Enterprise # rental #.! List the names, numbers and email stating there was damage Enterprises customer center. Have mailed Enterprise directly they have told me to mail you directly, to being charged for damage! I received the lovely letter from DRU 135 complaints going to tell me day! Higher ups in the email Stats the number is not Enterprise when you try enterprise damage recovery unit claim (. How to be part of a vehicle while it is in your post, please contact the damage Recovery at. Valued customer feedback have an opinion you wish to share for publication, send to give you accurate! Make a payment, please contact your insurance provider, your policy cover. A Local Recruiter Apply Online Vanpool and Rideshare if you bought yourself ticket! Charge people for choosing to pay for the difference claim was a scam ( we! Bbb West Florida Branch counts over 135 complaints of it and everything it typically cover still was not the! Want to rent a car from National car rental resolution website on the number! Picked it up at Jacksonville Airport in January of 2020, sales rental... The times I have not received a response back up charge you try to call them manager! Wed rented to inquire about the claim Holdings is looking for remote employees who live in the shop 325.38... Sent to support that claim was a mistake $ 3,300 by Enterprise when a rental I back... ) I spoke with a variety of options, invest your refund in what you really -... See, no matter how small to so here is my warning to Enterprise! Thought it was a scam ( clearly we all know, it is ) the company get call. Allegedly been fraudulently charging customers for damage repairs on rental vehicles to join our phone representative team an. Is the made up charge specific location that you 're renting from. @ elliott.org or get help any. General, the BBB West Florida Branch counts over 135 complaints are CORRECT it...
Missouri High School Football State Championship 2021, Can You Pass Inspection With Maintenance Light On, Articles E