Under that policy, cruisers will forfeit anywhere from 15% to 100% of the amount they've paid, based on when they cancel and how long their sailing is. Your travel agent or tour operator acts for you in making the arrangements for your Voyage and any related travel, lodging and tours. They will receive 75% if they cancel between 22 and 29 days out, and 50% between 15 and 21 days out. Credits must be used toward a new booking within 24 months of issuance. The Plantation-based cruise line was set to debut in March 2020, but the . Note: the date of departure means the date the arrangements you havebooked through usstart. Virgin Voyages has one of the most generous refund offers on cruises cancelled by the cruise line and even when you cancel or make changes to your booking, Virgin's policies are a bit different from the norm. Find out how here. Sir Richard Branson's . This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. We have processes in place to ensure you get home safely if you test positive for COVID on board. We similarly have the right to confiscate any articles carried or contained in any Baggage that we, in our sole discretion, consider dangerous or pose risk or inconvenience to the health, safety, or security of the vessel or persons on board. It's our job to keep you, and our Crew, well throughout your voyage so below you can find all the documents and tests we need from you before getting on board. "From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, the . 3. Heres a peek. Sea Terrace cabins for these voyages start from 932 for three-night voyages and . Check here before booking an award fare. Our ships are unable to offer specialized medical care, treatment, or equipment. In some cases, the answer is yes. Our UK Guests have particular rights provided in the UK Ticket Contract, which terms prevail over conflicting terms in this paragraph. What it was like on the first Azamara cruise since the line split with Royal Caribbean Group, Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster), Heres a first look at Celebritys new Celebrity Apex, Cunard becomes one of the first lines to mandate vaccine boosters, A Disney cruise vs. a visit to Disney World during the pandemic, Curious about Holland Americas newest Rotterdam? In the event of strikes, lockouts, labor issues, riots, health emergencies, weather conditions, mechanical difficulties or a variety of other reasons, Virgin Voyages has the right to cancel, advance, postpone or substitute any scheduled sailing or itinerary without prior notice. Our considerations and protocols at our destinations, 9. Cunards policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing. Sailors who are in a group with someone who tests positive, but did not physically travel with them to the terminal, will be allowed to sail as long as they test negative for COVID at the terminal. Anyone in those situations is eligible to receive a refund or FCC. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Section six of the Virgin ticket contract states that guests are not entitled to any "refund, payment, compensation or credit," except as provided in section six. 6. Our Ship Crew will work with you and local authorities to agree on a time you can safely disembark from the ship at the end of the voyage. We are not responsible or liable for typographical errors, omissions or misprints. Travel restrictions may apply to those that test positive prior to, or during the voyage or those that have been identified as close contacts. Travelers who were booked on now-canceled sailings on the Resilient Lady can request a full refund of their trip (plus a 25% future voyage credit), or choose the "Double Your Value" option for a. Spa treatments. The contact page offers options for online chat, email message, or you may call (954) 488-2955. Once you check in, youll receive your Band and board the ship. Here youll find everything you need to know so you can book and sail with confidence. If Virgin must cancel the cruise: Notice is given to guests affected by cancellations regarding their options for rebooking or refunds. In limited situations where Guest would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we reserve the right to refuse permission to participate in all or part of the Voyage. Virgin Australia will continue to provide flexibility to guests who are impacted by COVID-19. Passengers can bring two (2) 750mL bottles of wine per cabin in carry-on bags. Based on local regulations, masks may be required during embark and disembarkation in COVID testing sites, terminal buildings, and while on shuttle bus services. Ticket Contract for All Guests except those from UK, The Package Travel and Linked Travel Arrangements Regulations 2018, These are our standard booking policies. The Band is your room key, wallet, bar and restaurant tab all in one with just one, simple tap. Ultimately, the type of refund youll receive depends on the specific policies for your cruise line, how close you are to the sailing date, whether or not youve made your final payment and whether or not you actually have COVID-19. Those who test positive for COVID-19 will receive full refunds right up until embarkation day. Our policies for those who test positive are driven by local, national, and regional protocols. But if you need help, well do our utmost to provide it. If you test positive, we will have to deny boarding, Pre-boarding health screening may require secondary screening or testing if necessary, We will deny boarding if a member traveling in your group has a positive COVID test result, We aim to sail with our entire Crew fully vaccinated and boosted, Our Crew is regularly tested for COVID-19, A FVC will be issued to Sailors who are denied boarding because of a positive COVID test result, or who have been in close contact with someone who has tested positive, We're already taking care of the Crew. If 3 or 4 Guests are booked in a triple- or quadruple-occupancy cabin and 1 or 2 Guests cancel, we retain the right to move remaining Guests to a smaller cabin (triple- or double-occupancy) in the same category. Please view our advertising policy page for more information. Our quarantine protocol aboard our lady ships is as follows: Below weve outlined some of the financial details, and how weve got your back, in the rare case that there are COVID-19-impaced Sailors: And finally, our contact tracing protocol on board is as follows: Caring for each other extends beyond the time we sail together. 45 days or more before your departure date, you have 24 hours to provide your payment information. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. 0:00. When Virgin cancels the cruise: Guests are notified of changes and offered either a full refund with a bonus of 25 percent of the fare in future voyage credits or up to 200 percent in FVCs on some cancelled sailings. Bookings made within 44 days or less of the sailing date require full payment at time of booking (and will not be held for 24 hours). Planning a cruise? -- please see the links below. In those cases, you will be offered either a future cruise credit equal to at least the amount you paid, a refund to your original form of payment or a combination of the two. While our ships comply with all U.S. Centers for Disease Control requirements for the prevention, response, and mitigation of communicable diseases, to include COVID-19, our vessel is equipped to provide basic medical care only. What to book before you get to the port, 2. The cruise line allows only adults ages 18 or older on its cruises. Required pre-flight COVID tests on disembarkation. Head over to our Sailor App to sign the acknowledgment form. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. There's complimentary WiFi on board, so you dont need to check with your provider about data roaming charges. Virgin took the strong move to ensure a safer environment for all its passengers (they call them sailors) and crew by mandating COVID-19 vaccination for everyone onboard. Sometimes it's worth a large investment to reap the benefits of a great credit card. For a list of prohibited items, see our FAQ section -- click on "What items are prohibited from being brought on board? We will report incidents of illegal activity or behavior to the appropriate law enforcement authorities ashore. Guests may consider self-identifying their disability where notice to the vessel crew would prevent misunderstanding of a Guests particular impairment or disability. If you test positive for COVID-19 within 10 days of your sailing date or have been a close contact of someone who tests positive, you are entitled to FCC in the amount of 100% of the cruise fare paid. Within 350 in Upper. Beginning on day 45, no refunds or credits are issued, but you may change the name on the reservation until 48 hours before departure. The vessel Master and crew may search the Guest, Guests cabin, Guests Baggage, and Guests Property where reasonable cause exists that a condition on the person, in the cabin, or in baggage may pose a danger, risk, or inconvenience to the health, safety, or security of the ship or anyone on board, with or without notice to the Guest. Receive a Future Voyage Credit in the amount paid that can be applied to a new sailing up to 1 year after the original Voyage date. See below for everything were doing to make that happen pre-sail: Well be following recommended CDC and European government guidelines, and working closely with the Voyage Well Expert Advisory Group in order to inform and update our processes and procedures in real-time. Please keep in mind, we will not have streaming services outside of the Caribbean. Items 7.1 and 7.2 of the ticket contract includes language related to "health risks, epidemics or illnesses or outbreaks or public health emergency or other impactful prevalence of disease" for which no refunds will be given. There are wheelchair accessible staterooms available in various categories. Guests with Special Needs If you are. As ever, you should ensure you have adequate travel insurance for your trip. This is also true for anyone who tests positive for COVID-19 or who has been a close contact of someone who has tested positive within 30 days of embarkation day. Fare difference to pay. Medications, swimwear, running shoes, party dress, Well need you to book your disembarkation slot so that we can all get off the ship in a spaced-out fashion. Guest acknowledges and understands that certain international, foreign or local safety requirements, standards, and/or applicable regulations involving design, construction or operation of the vessel, docks, gangways, anchorages or other facilities on or off the vessel may restrict access to facilities or activities for persons with mobility, communication, or other impairments or special needs. You can do so on the, Dinner reservations at our eateries are available for booking, Shore Things are open and available for booking as well, Redemption Spa and Thermal Suite services, Lunch and breakfast reservations at our eateries, We will deny boarding to any Sailor whose response is yes" at boarding to any COVID related questions. Frankly, the only lines we like are tan lines, Bi-weekly testing for the COVID-19 virus for our Crew, Any Crew members who come into contact with anyone who tests positive for COVID-19 will isolate and take part in additional health checks to stop potential outbreaks, Increased Crew uniform cleaning at our laundry facilities with the latest cleaning technology installed; high temperature cleaning that eradicates viruses and harmful bacteria that can live on clothing, Required gloves and frequent hand washing for high-risk areas of contamination like pre-health check terminal welcome areas, delivery areas, laundry and waste disposal areas, Managing the arrival and disembarkation times of Sailors and Crew at the port terminals, so that necessary physical distancing is possible, For all our Shore Things and at The Beach Club at Bimini, we only suggest activities on land that meet the sanitation or physical distancing requirements that we have on the ship, Sailors can explore ports of call on their own except where local laws and regulations require a booked Shore Thing to disembark. Carnivals cancellation policy has changed recently to become less flexible. - You have the most flexibility outside of 120 days prior to your departure date. The list of required items to bring with you on embarkation day. If an Under-21 Adult is disembarked for a violation of this policy, the Responsible Adult will be disembarked as well. The credit is to be used by June 30, 2023, either to book another sailing departing by June 30, 2023, or toward payment for another existing booking. The new sail date must be within a year of the originally-scheduled Voyage sailing date. Conversely, It may be your Voyage sail date if that is the only thing you booked with us. Not all areas or equipment on the vessel are suitable for access to disabled Guests or Guests with reduced mobility. Given some lines current flexibility allowing cancellation as close as 48 hours to embarkation day even if youre tempted to cancel right now, it could be prudent to wait to see how the situation plays out. Virgin Voyages grants leeway to Guests to reschedule his or her Voyage up to 45 days of the originally-scheduled Virgin Voyages-arranged itinerary starts -- meaning at 45 days before your departure date, there is flexibility, but at 44 days before yoru departure date, the deal is final (except we do permit you to transfer your voyage-only to someone up to 48 hours before the voyage sail date). United rolls out free fleetwide Wi-Fi for select flyers. Any alcohol in checked luggage will be collected on embarkation and returned once the voyage is complete. A Guest found smoking anything, to include vapes, in their room (including balcony) or other non-designated areas onboard, agree to a $500 fee to be added to their onboard account, and may be disembarked from the Voyage, which may be at a port of call. During the voyage, weve implemented best practices around sanitation, physical distancing, limited occupancy, and health checks for everyone on board. Click on your cruise lines name below to find out more. - After the grace period (but still before the 120-day mark), you can receive a full refund on any payments, not including your deposit. Virgin Voyages shall not be responsible for failure to adhere to published arrival and departure times for any of its ports of call. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Local regulations at the time of disembarkation will dictate if you are able to travel home as you had originally planned. Quarantine and contact tracing requirements with confirmed COVID-19 cases, 10. Upon arrival, all Sailors are required to fill out a health declaration (aka the health check form). Yes, I want to receive emails from Virgin Voyages. It certainly pays to know what refund you can expect and how to claim it. When you cancel the cruise: This gets a little tricky. We've made it safe, so you can do everything. We may receive compensation when you click on links to those products. For those who made bookings by April 29, 2022, for sailings departing before December 31, 2022, Azamara is allowing passengers to cancel as little as 48 hours ahead of their sailings. We will look after you if you test positive for COVID on board 3. Many brands have greatly eased their cancellation policies (but be warned that it might not last for much longer). For the safety and security of Guests, we use closed circuit television (CCTV) or other surveillance means onboard the ship. COVID-19 specific refunds: Virgin is offering full refunds for those who cancel because they do not wish to be vaccinated prior to cruises that take place while COVID vaccines are mandated by the cruise line. Guests will be able to change the date of their booking without a change fee or place their fare into credit with the cancellation fee waived. Its initiative, "Voyage Well," details the new sanitation protocols Virgin Voyages will integrate including a 'bow to stern' air purification system that claims to neutralize 99.9 . Disney allows passengers who test positive for COVID-19, who have symptoms of COVID-19 or who have had a known exposure to someone with COVID-19 in the past 14 days to request either a full refund to their original form of payment or a credit to be applied toward a future Disney Cruise Line sailing. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Below is a list of things you need or can book before you get on board: Below is a list of things you can only book once youre on the ship: What you need to know before heading out to jewel-toned isles and late-nights in colorful spots across the Med. Submit an insurance claim if travel protection (aka travel insurance) was purchased. Let us worry about handling changes, while your Sailors focus on having something to look forward to. Individual cancellation policies apply at the Guest level for any individual cancellation within a cabin. Water or soft drinks in boxes and cans are permitted in hand luggage only, Anything you want (or need) to use right away. Were so excited to have you on board our gorgeous lady ships. They are happy to take reasonable steps to avoid filming you where you indicate that this is your preference but you may be included unless you tell us otherwise. This site does not include all credit card companies or all available credit card offers. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. Credits must be used to book a voyage that departs on or before Sept. 30, 2022. We suggest participating in shoreside activities that meet the sanitation and/or physical distancing requirements that we have and follow onboard our ships, All Shore Excursion operators listed on our website or mobile app have committed to implementing our Voyage Well initiative health and safety protocols, including vaccinated tour guides or, if not vaccinated, proof of a negative PCR Test 48 hours prior to the Shore Thing departure or negative Antigen Test on the morning of the Shore Thing departure, That being said, we cannot ensure or guarantee that all such health and safety protocols have been implemented or will be maintained at all times by the Shore Thing operators, All Sailors going ashore will also be required to comply with protocols in each specific port of call, We encourage Sailors to visit each destinations official website to familiarize themselves with the local health and safety measures in effect at each port of call, Any Sailor who has signs of COVID will receive complimentary medical care on board via our onboard Medical Team our medical center is equipped with the latest PCR testing capabilities to test for COVID-19 and other viral diseases, In case of a positive PCR test, those Sailors will be isolated under Virgin Voyages Infection Prevention & Control protocols, Our highly trained medical team will treat impacted Sailors with the best care until we arrive back and are in port, and the impacted Sailors can be transferred to local medical or quarantine facilities, If negative, we will test for other viral infections as well, for example, influenza A & B, etc., and if any of those tests are confirmed, treatment is administered accordingly, Isolation may not be required for the above cases, but our medical doctors on board will determine on a case by case basis, Using the close contact tracing feature built into our Sailor App, we will identify other Sailors and Crew who will also need to isolate and take a PCR test, If those Sailors test positive, they will need to remain isolated for the rest of the Voyage and then be transferred to a designated shore-based quarantine facility to complete the remainder of the required quarantine period, Any and all Sailors who test positive for COVID-19 are moved to a Sea Terrace Cabin on Deck 9 in an isolated zone away from other Sailors, A prorated voyage fare FVC will be given to anyone who has their cruise cut short due to testing positive for COVID-19, or being suspected of having COVID-19 during the sailing, If required, Virgin Voyages will cover the costs of your COVID-19 medical treatment on board, If you test positive, Virgin Voyages will take care of all Ship Eats delivery charges while in isolation and/or quarantine and WiFi will automatically be provided, We will also take care of all On-Demand Entertainment Charges from Sailors folios during isolation/quarantine, Please note that all other Ship Eats charges will still be applied to orders e.g. From the must-brings to the nice-to-haves, weve got a list to help you prepare. Click. Where necessary in order to comply with applicable safety requirements, we may require a Disabled Person or Person with Reduced Mobility to be accompanied by another person who is fit and able to assist them in day to day activities. All rates and information presented herein were in effect at time of printing and are subject to change with or without notice. For an up-category change, applicable fare increase is due at time of change. Plus Ups are excluded. Her favorite cities include London; Amsterdam; Krakow, Poland; Phnom Penh, Cambodia; Dawson City, Yukon; and anywhere known for outstanding pizza and theater. Virgin Voyages has the right to refuse or revoke passage to anyone who, in its judgment, is in a physical or mental condition unfit for travel or who may require care beyond that which Virgin Voyages can provide. In order to come on board, we ask that our Sailors abide by our rules in terms of what is prohibited on board. In addition to vaccinations, well be doing the following for our Crew: Well be doing our best to ensure that no matter where we go, were considering our Sailors well-being, so here are a few important things to know. Virgin Atlantic Holidays Booking Conditions All bookings with Virgin Atlantic Holidays are subject to these Booking Conditions and Useful Information. For a look at our full Voyage Well Ashore terms and conditions, please click here. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Passengers who booked by April 30, 2022, for sailings departing through May 31, 2022, are also covered if local regulations prohibit them from traveling or require them to quarantine. Welcome to help centre. The remaining balance is refundable on any cancellation made 121 days or more from departure. If you buy add-on components, such as flights and/or hotels and/or transfers, additional fees associated with these services will apply as well as any applicable governmental taxes and fees. In accordance with our industry standards and with consideration and guidance by the CDC, we are adjusting our protocols. Virgin Voyages cannot be responsible for the financial condition or integrity of any travel agent utilized by you. Uber Cash and Uber VIP status is available to Basic Card Member only. Cancel booking. For sailings that don't fall within those parameters, the line's standard cancellation policies apply. 8. Beyond 121 days or more from the sailing date, Guest or Guests travel agent has 7 days from the initial booking date as a grace period to cancel the reservation and will receive a full refund of the deposit if cancelled within the grace period. The eased protocols take effect Sept. 18, 2022 on Valiant Lady and Sept. 21, 2022 on Scarlet Lady. In order to do so, heres what were doing and what well need from you: 4. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Terminal details on the day of embarkation and disembarkation. Related: Heres what to consider if youre thinking about booking future travel now. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. Sailing from Portsmouth, UK, the summer staycation-at-sea voyages will include three and four-night itineraries with a total of six sailings during August. For Sailors who test positive for COVID-19 or refuse to quarantine. For down-category change, fare decrease will be provided in the form of onboard credit or Future Voyage Certificate. The current welcome offer on this card is quite lucrative. You must get, and cover, all the appropriate tests and medical clearances that your home country requires prior to flying home. At shore we'll be: In the case of positive COVID-19 cases on board, weve outlined our protocols for quarantining and contact tracing to ensure the best possible care for impacted Sailors, and protection to other Sailors and Crew on board. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Notice of any of the above items may be made online at booking to our Shoreside Sailor Services by clicking, If any such special need or condition arises after a Guest has booked a Voyage, the Guest is requested to report it to. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Providing vaccination status (if applicable), 1. We couldn't find any reservations with the information you have provided. Check you've typed your email address correctly. Newsletter; Write a Review; Boards; . The new Richard Branson-backed cruise company, which has yet to officially debut, announced the new policy on Tuesday and said it would apply to all departures once the line starts up sailings later this year. We further reserve the right to request a medical certificate affirming the stage of pregnancy, and to refuse passage if we and/or the Master are not satisfied that the Guest will be safe during the passage. Learn more. Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus any nonrefundable deposits) if they cancel 30 days or more ahead of time. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Our biggest priority is keeping you safe and giving you a sense of confidence when you sail with us, so were putting together our procedures based on the most reliable guidelines out there. Add Virgin Voyages to the list of cruise lines that will require all passengers and crew to show proof of a COVID-19 vaccine. The 7-day grace period does not apply to bookings made at 120 days or less of the sail date, since full payment of the Voyage fare is required at this time. Notwithstanding, where permitted by law, by boarding our vessel, you grant us permissionto photograph, film and/or record you by any means. The first thing to know is that seven days beyond booking, your deposit is non-refundable. PALM BEACH Two more cruise lines have announced the elimination of pre-embarkation testing requirements, following the CDC's decision last week to drop its COVID-19 program for cruise ships. Of card Membership to quarantine with these stories: the date of departure means the of! Increase is due at time of change or integrity of any travel agent by... Sailings during August staterooms available in various categories were so excited to have you on board our and! Our Sailor App to sign the acknowledgment form are driven by local, national and... To check with your provider about data roaming charges tour operator acts for you in making the arrangements your... Days or more before your departure date illegal activity or behavior to list! On embarkation and returned once the Voyage is complete at our destinations, 9 means the the... The eased protocols take effect Sept. 18, 2022 on Scarlet Lady any reservations with the information have. 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