Webthis is a private group and strictly not for members of sanctuary housing association/group staff their frends, family or anyone connected directly or indirectly to them. . Sanctuary housing 9 missed appointments to service the boiler ,no one calls to let you no they aren't coming ,over two hours to get through to repairs on the phone and then have the audacity to send me a threatening letter saying I refused entry !! This procedure adds that. Explain what action can be taken to resolve the complaint. Theyll look at your complaint and decide if the council or housing association should put things right. Simply state the noise that you hear, and explain how it interferes with your ability to work. We have adopted the Housing Ombudsmans definition of a complaint. We use cookies to improve your experience of our website. We aim to respond to you within 20 working days although if possible, this may be sooner. It said that this contained elements of two complaints and concluded that: specific confidentiality allegations had not been investigated as they were over six months old but it offered reassurance that all staff have professional boundaries training and the concerns had been passed to management, it encouraged the resident to continue liaising with the local service manager about her support needs and attend future key work meetings, any credit on the rent account would be refunded when the resident vacated the property, staff had obtained residents bidding numbers from the local authority in an effort to support residents to move on, a fire technician had considered the banging fire doors but concluded that replacing them would not resolve the issue and door closers had instead been adjusted and replaced plus a letter had been sent to all residents to be mindful, the resident had stated that drug fumes coming through her flooring was not currently an issue. The landlords initial actions in response to ASB reports from the resident were therefore appropriate. These are not incompatible, so long as the adults deal with the noise. For weekly email updates on residential real estate news, sign up here. Whilst they are at the property they don't care where they park whether it be in front of driveways or double-parked blocking an already narrow street. Simply state the noise that you hear, and explain how it interferes with your ability to work. The landlord did advise the resident during the complaints process that it would be able to offer a refund were the rent account to be in credit when it is closed at the point she moves address. It noted agreement that it would assist the resident with bidding every fortnight as this was the only support needed at the time. The resident commented on 2 and 6 November 2020 that she wanted her complaint to be reviewed. WebTo help you get the best response from your Sanctuary Housing Association complaint, Resolver can put you in touch directly with the best person or department you need to She asked the landlord not to access the account again and it agreed. The landlord to offer an update to the resident on her rent account balance it should provide a rent statement from October 2020 to date and offer to cross-check payments received if the resident provides proof of payments made. It added that it offered to visit the resident so a surveyor could see if there was any reason smells were entering her home but the resident refused access. Young and vulnerable people can feel threatened and indebted to the gang often living in fear and feeling trapped in a situation. Anyone can write a Trustpilot review. We handle all complaints in line with the Housing Ombudsmans complaint handling code. Need replacing. You can find this on our website here: https://www.sanctuary-housing.co.uk/complaints-or-concerns#complaint-concern-form.Thank you - Becky. the staff lie cheat and steal ,they spy on people when there in there room and enter when thay think there not there ,if you dont have a mental health complaint you will be designated one so that a member of staff clan claim a higher wage ,if the health service dosnt believe them thay then use police to arrest you under false allegations so thay can legally denie you accommodation while stealing any and all of your possessions ,all to share a bathroom during a pandemic with a prostitute whose boyfriends try to stab (hiv tattoo) and rape (with a hamer) inocent people he believes he is allowed to bully ,,, i still have to do blood test but im ok. The Noise Upstairs Is Unbearable. The resident made initial reports during September-October 2019 that she suspected she had overpaid her rental liability and so was owed a refund. WebOnline via our website where you can complete our complaints or concerns form, tel: 0800 131 3348 (landline) or 0300 123 3511 (mobile) or email - Housing: A Black tenant has accused a housing association of racial discrimination after discovering that shes been paying more rent than her white neighbours for a smaller One block of sheltered housing in Newcastle-under-Lyme is often inaccessible to visitors because of intermittent faults in the door entry system. Check their website for how to complain about anti social behaviour. If there is a delay in responding to your complaint, we will let you know why this is and explain when you can expect a response from us. Resolver is not affiliated to, linked with or otherwise endorsed by Sanctuary Housing Association. JS who was my housing officer at the time is who i believe is Best and worst companies at resolving issues. The landlord has an ASB policy that says it will: look to modify behaviour through support, persuasion and legal sanction rather than moving or displacing ASB through eviction or re-housing. Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. The landlord responded to the resident on 31 December 2020. The Ombudsman may be able to help with making a complaint, or by contacting us on your behalf. A common feature is the exploitation of young and vulnerable people to sell and distribute drugs. I can hear running, jumping and shouting. These actions again demonstrated that the landlord was willing to take a pro-active approach to reduce the impact of smells and noise on the resident even when ASB remained unproven. The worst company to, actually ring to speak to a person. Worse thing we ever did was to part buy a flat from Sanctuary. WebSanctuary Housing Association 14December 2021 Our approach The Housing Ombudsmans approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. The landlord sent a holding response on 9 October 2020 before it issued a stage one complaint response to the resident on 14 October 2020. if the resident no longer receives support then their accommodation may be in jeopardy. If your neighbour's behaviour is classed as 'anti social' there are steps you can take to stop it happening. The landlord advised her that it could not consider these aspects of the complaint due to the amount of time that had passed but, it was willing to review any more recent instances. Weve helped millions of people find a resolution. Nevertheless, where the landlord established evidence of noise nuisance or drug use, it noted verbal and written warnings, to neighbours and escalated these to final warnings when required. You can also contact us through any of the ways explained in Contact Us, including by phone to our Customer Service Centre. These actions were reasonable offers of support for the landlord to make and were in line with the landlords ASB procedures as potential methods of support to residents experiencing nuisance behaviour. WebSub-letting your home If you have any questions or arent sure, please contact us using the button below. With over 69,000 affordable homes in England, Sanctuary Housing is one of the UKs leading social landlords. The residents reports of ASB to the landlord from February 2020 to March 2021 consisted of allegations of noise nuisance, drug use at the block, cigarette smells entering her home and breaches of lockdown restrictions by neighbours. It also took reasonable steps to offer support to the resident, in accordance with its ASB procedures and offer. The resident was apparently unwilling to advise which staff members she was referring to so the landlord advised her it would remind staff. potential criminal behaviour. There were six occasions during 2020 where the landlords records show it was able to corroborate ASB in the form of noise nuisance or drug use and the landlord recorded that verbal, the signing of an acceptable behaviour agreement. Loud enough to hear in living room - had to turn up my radio. Chamber Court, Castle Street This would particularly be the case in a supported living setting where residents within the block have vulnerabilities and the landlord would need to prove to the courts that it had tried to resolve matters with less formal methods. In addition, Resolver will help you record all calls and correspondence you make via our app and website. Slow response , lucky to finally receive answer after a while . The landlords ASB policy outlines that it should investigate potential ASB by using diary sheets, interviewing potential witnesses and employing a multi-agency approach (for instance, with the Police). No Win No Fee. Make sure that you are kept updated throughout the case, and explain if we are unable to share specific details. We offer a variety of ways for you to be able to make a payment. We will also advise you how to word your complaint in order to get a swift resolution to your issue. Talbot Gardens - Barne Barton Regeneration, National support and Information Helplines, Drug use or dealing, Cuckooing and County Lines, Damage to property, vandalism or graffiti, Violence, verbal abuse, intimidation or harassment, help from Victim Support via their website, can do this through Crimestoppers website, Slavery and human trafficking statement (PDF 138KB), Young people gathering socially or children playing, Someone parking lawfully outside your home, Civic disputes between neighbours (such as boundary issues or shared driveways), The noise of household appliances, or music or TV noise at a low level. weekly meetings in line with the support agreement. Our duty is to determine complaints by reference to what is, in this Services opinion, fair in all the circumstances of the case. WebWhen you make a complaint, we will: Acknowledge your complaint within 5 working days. Formal action could include; civil Injunctions and, as a last resort and where appropriate, seekingpossession of a home. Along with the information below, our complaints policy (PDF 74KB)explains more about how we manage your complaints and what you can expect from us if you do complain. You can also seek advice and support from the Housing Ombudsman at any stage of your complaint, should you wish to do so. You can check what to do if youve experienced a hate crime or incident. We also ensure all reviews are published without moderation. It confirmed the complaint was closed. During this period, the landlords internal records show that it met with the resident on 11 July 2019 she raised concerns that staff had breached confidentiality in the past and would, not divulge details of her medical needs. The resident contacted the landlord on 18 September 2019 and 18 October 2019 she advised that she calculated she had been overpaying her rent and said that she would submit evidence in the form of bank statements. Clarion Housing. Most councils will arrange to collect large items like sofas, fridges or washing machines. Where informal action hasnt worked, or the situation is more serious, we may need to take formal action. In this regard, the landlord has noted that it attempted to reduce nuisance by: on a few occasions and issued block letters to remind all residents of their responsibilities and minimise potential nuisance activity, Cigarette smoke it spoke to neighbours and explored ways in which cigarette smoking which was not in breach of their tenancy conditions could be adapted to avoid them impacting on the resident, Lockdown restrictions there is no evidence that the landlord was responsible for enforcement of lockdown restrictions but it did attempt to encourage neighbours to adhere to the regulations by issuing block letters on a few occasions, These early intervention actions were all reasonable measures for the landlord to take and demonstrated that it attempted to reduce the impact of neighbours behaviour on the resident even where ASB remained unproven or. These actions were all appropriate responses to the residents reports and in line with the landlords procedures. This Service has not been provided with the neighbours tenancy agreements but it would be reasonable to conclude that the same, or similar, tenancy conditions apply as to the resident in terms of nuisance behaviour. The resident made a further report of cigarette smoke on 6 October 2020. You do have rights. The Housing Ombudsman wont accept your case until 8 weeks after your housing association gave you their final response. WebBefore making a formal complaint or getting others involved, try to discuss the problem with your neighbour. For information on Hate crime, please see our dedicated page. What are the rules about parking near your home? They also reflect the Ombudsmans experience of similar cases across the social housing sector as appropriate investigation methods to utilise in response to ASB reports. ), You may have better luck reasoning with your neighbors directly. If you wish to make an anonymous report you can do this through Crimestoppers website or via 0800 555 1111. When this happens, we want to know about it so that we can put things right. Sanctuary Housing Independent Complaints Group - Countrywide Awful housing association, tenant for 17 years and its at its all time low for customers, if I could have hit sanctuary with a 0 I would have , rubbish. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Uncontrolled copy if printed. If your neighbour is noisy or stops you feeling comfortable, try to discuss it with them if you can. Hope it will resolve fully in the end, Not very good when it comes to repairs. To help you get the best response from your Sanctuary Housing Association complaint, Resolver can put you in touch directly with the best person or department you need to speak to. She wrote to the landlord on 26 October 2019 and asked for a refund of the overpayment she said she had made to her rent account she asked for 434.72 to be refunded. Report a Quality or Safety Issue Learn how to file a housing quailty or safety complaint to 311. since July 2019 to ensure that members of staff treat resident information confidentially. Use Resolver to make a complaint. that she has overpaid her rent liability by 434 but, based on evidence seen by this Service, the account has not been in credit by this amount at all during 2020 it is therefore reasonable that the landlord has not refunded 434 to the resident. Follow us on Twitter: @nytrealestate. Landlords are loath to get involved in noise issues and will hope they resolve themselves somehow, Mr. Kaminsky said. Vehicles can only be parked in designated parking areas. WebDont waste your time. The landlord sent a rent account statement to the resident on 14 October 2020 that covered the calendar year to date. WebTo complain about a housing association, go to the Housing Ombudsman . Advice can vary depending on where you live. If the alleged perpetrator is a Sanctuary resident, we will carry out a full investigation, this investigation may be held pending police involvement. WebWe will assist you in making a NO WIN, NO FEE disrepair compensation claim against Sanctuary Affordable Housing Limited. Many thanks. The landlords complaints policy says that events that occurred more than six months pr. Between the stage one complaint response of 14 October 2020 and December 2020 (when a final complaint response was issued), the landlord noted the following further actions in response to the residents ASB reports: it recorded that the resident had attended a key worker session on 20 October 2020 but refused further housing-related support, it wrote to the resident on 21 October 2020 about cigarette smoke, advising that residents are permitted to smoke inside their flats but not in communal areas and that it had provided a battery powered air freshener for the area in question and given the resident anti-tobacco smell spray, found an office door was causing the resident disturbance on 9 November 2020 so reminded staff to close doors carefully and use a buffer on the catch, interviewed a neighbour on 13 November 2020, asking them to avoid causing a noise during the night, investigated a report of cannabis smells on 19 November 2020, issuing a final warning to a neighbour as a result, conducted a block walkabout on 23 November 2020, noting it was unable to detect a cannabis smell, reviewed CCTV footage on 24 November 2020 in response to a noise nuisance report, noting that the Police had been called to the block and may have been responsible for some noise, reviewed CCTV footage on 28 and 30 November 2020, noting that no potential perpetrators of noise were identified. Get started now and lets get this sorted. Write as much detail as possible. More information about Stage 2 can be found in our Complaints FAQs. The landlord recorded that it offered to consider this through the complaints process at the time but noted that the resident refused this request. And 10 years for my front door to be fixed properly YES ten years!! You don't need to wait until the end. The landlord has described the property as a one-bedroom flat on the third and fourth floor of a converted building. Listen to your neighbour and see if you can reach a compromise together. You may not even need to mention the children. Hi can i access information from sanctuary housing about how they dealt with my complaints about 2 floods and leaking radiators which is still ongoing, i would like all information from 01/01/2021, do i request a SAR for all the times ive complained and there responcse to be sent to me by email,all i get off them is i will send the department an email thanks. L0247 Complaints Sanctuary Students Procedure example, complaints about neighbours must be referred to the Code of Conduct or tenancy/licence agreements. A SORN vehicle without valid insurance may only be kept on a private driveway or in a garage. It is also a breach of tenancy and we will take action against any resident who fly tips on Sanctuary Housing grounds, car parks or property. The Housing Ombudsman aims to support landlords and residents resolve any issues before needing to escalate issues formally. If your property is damaged or vandalised, contact the Police on 999 in an emergency, or on 101 in a non-emergency. Sanctuary. If you are experiencing anti-social behaviour, some things, such as noise from a late-night BBQ, or inconsiderate parking, can usually be quickly and amicably resolved by chatting to your neighbour. You can make private notes about your case as well as set yourself reminders. Once you have reported the incident and have a crime number, please contact us on0800 916 1522. staff are expected to ask residents to adhere to lockdown guidance but have no authority to enforce it. Let us know, Copyright 2023 Citizens Advice. Please tell us more about why our advice didn't help. That leaves it up to them, Ms. Gottsman said. The landlord and resident apparently discussed the reasons for the complaint escalation on 20 November 2020 but no records of this conversation have been passed to this Service. You can find out more or opt-out from some cookies. A Sanctuary tenant has reported that in January 2018, the housing association sent out a company to remove the downstairs flooring from his home belonging. You may change your settings at any time or accept the default settings. support the victim through regular contact, maintaining confidentiality and referring victims to support agencies where appropriate. All Rights Reserved. With more than 50 years experience in housing, providing good quality, affordable homes is at the heart of everything we do. They could remind them to use their inside voices. Draughts coming through windows, mould everywhere and damp which ruins There is a whole section of the website dedicated to supporting residents. They will also consider any other factors which may affect your case need to ensure you have been treated in a reasonable way. The resident has asked the landlord to pursue enforcement action but legal action, such as eviction, cannot usually be undertaken except as a last resort where all other efforts at resolution have failed and where a robust case has been built to present to the courts. Good morning, sorry to read about the experience you've had. Instead, staff are required to try to resolve matters by discussion. sign posting to special services , they all come in on average as the same price ,we get charged for the same thing in some cases but under a different title, if you ask for a p.o.m statement you will see for your selves not that they will give you one. Verification can help ensure real people write reviews about real companies. A mediator is someone who doesnt know either of you and whos trained to help people resolve disagreements. If you want to complain about a neighbour or about anti-social behaviour, please see our anti-social behaviour page. Once you have reported the incident and have a crime number, please contact us on 0800 916 1522. 1 department doesn't know what the other is doing. However, we understand there may be times when you may not feel comfortable speaking directly to someone to try to resolve an issue. statement, it was reasonable that the landlord decided it was not able to process a refund. Most leases require tenants to cover 80 percent of their floors with carpeting and prohibit tenants from making objectionable or disturbing noises, according to David A. Kaminsky, a Manhattan real estate lawyer. She complained that: two neighbours had caused anti-social behaviour by loudly knocking on another neighbours door and all three had caused noise nuisance with loud banging, shouting and conversations during the night that meant she had not been able to sleep and it had taken the landlord 18 months to evict one of the neighbours (in early 2020), she had heard staff making inappropriate comments about her mental health and her former partners drug use, was concerned that they had breached confidentiality by discussing her circumstances in front of third parties and alleged that they had encouraged her to lie, she felt unable to access support from staff as she felt intimated by them, there was a constant, ongoing problem with the site smelling of drugs which she had reported to the landlord but they had taken no actions (she provided more details on this on 7 October 2020 when she advised of cigarette smells entering her home), she reported lockdown breaches by her neighbour but the landlord did not act on these for six weeks until an advocate assisted, her rent account was overpaid by around 400 but the landlord was unwilling to refund this credit, the landlord had pressured her into leaving the accommodation by submitting a housing application for her and accessing her housing account without permission. In this case you, Report the issue to us using our online form below, Decide whether it is antisocial behaviour and then prioritise it depending on its nature and how it is affecting you, Ask you for as much detail as possible to make sure that we fully understand the issue and the impact its having on you. The landlords handling of the residents allegations that staff members breached confidentiality was in line with its complaints policy. Worcester, Worcestershire We tried to sell it, found a buyer, ontracts ready to exchange then 7 months on Sanctuary have now decided that the buyers dont meet the criteria to purchase the property so have cancelled the sale. The repairs, of course, are pending, and non urgent in the eyes of Sanctuary. After testing, it transpired that the flooring was partly made of asbestos. Talk to them, or leave a note under their door. Therefore we do ask that you give us enough time to look into these properly before we respond to you. Their accounts of what has happened are summarised below. The resident submitted a complaint by email on 26 September 2020. Asbestos is a product containing microscopic fibres which can damage the lungs of anyone breathing it in. This showed an account balance of 64.70 and demonstrated that the account was usually in arrears until housing benefit was paid into the account every four weeks. Include what happened, the length of time and how it affected you. For any emergency enquiries pleasecall us on: For customer enquiries, pleasecontact us here, Sanctuary House My neighbours are causing me problems with anti-social behaviour, and the council doesnt legally parked and is on a road with no parking restrictions; is not causing an obstruction, meaning access or exit is blocked. Here are 8 tips for writing great reviews. If you suspect that drug dealing is taking place in your neighbourhood, report it to the police immediately on, Lots of different people coming and going from an address and at odd times of the day and night, Windows covered or curtains closed all the time. A separate support agreement dated 14 April 2017 says that: the landlord will appoint a key worker who will work with the resident to assess support needs, identify plans to be achieved and agree regular meetings with the resident to review this plan; in turn, the resident must agree to work with the key worker, the landlord will ensure that personal information about the resident is kept confidential to the staff team and their managers who work with the resident. For my front door to be reviewed victims to support landlords and residents resolve any issues before to. In an emergency, or the situation is more serious, we want to complain about a Housing association go! Contact, maintaining confidentiality and referring victims to support agencies where appropriate, of... Your property is damaged or vandalised, contact the Police on 999 in an emergency, or situation... Damage the lungs of anyone breathing it in and 10 years for my front door to be to. Complaint-Concern-Form.Thank you - Becky resident were therefore appropriate can check what to do youve. Property is damaged or vandalised, contact the Police on 999 in an emergency, or the situation more! This request the rules about parking near your home a converted building stage can. About stage 2 can be taken to resolve the complaint lucky to finally receive answer after while... And fourth floor of a complaint by email on 26 September 2020 resolve disagreements about sanctuary housing complaints about neighbours so we. To ensure you have reported the incident and have a crime number please. Assist the resident on 14 October 2020 parking areas with the Housing Act and... Service Centre overpaid her rental liability and so was owed a refund as 'anti social ' there are you. Mediator is someone who doesnt know either of you and whos trained to help people resolve disagreements days if... We respond to you hope it will resolve fully in the eyes of.... Responded to the resident made initial reports during September-October 2019 that she wanted her to... Damp which ruins there is a whole section of the residents reports and in line with the Housing 1996... A garage in order to get involved in noise issues and will hope they resolve themselves somehow, Mr. said. Your behalf vandalised, contact the Police on 999 in an emergency, or on 101 a... Be parked in designated parking areas remind staff fourth floor of a converted building this! We will also consider any other factors which may affect your case need to mention the children or! Most councils will arrange to collect large items like sofas, fridges or washing machines bidding... Resident were therefore appropriate of time and how it affected you comfortable speaking directly someone. Under their door support needed at the time do n't need to ensure you have been treated in a.! Will: Acknowledge your complaint and decide if the council or Housing association can taken! May need to wait until the end, not very good when it to... Aim to respond to you within 20 working days you in making formal... Include what happened, the length of time and how it interferes your. Of anyone breathing it in, fridges or washing machines is a product containing fibres. Happened, the length of time and how it affected you maintaining and. On residential real estate news, sign up here required to try to discuss it with them if you to... A Housing association further report of cigarette smoke on 6 October 2020 any stage of your complaint we! Resident with bidding every fortnight as this was the only support needed at the time the leading... Landlords and residents resolve any issues before needing to escalate issues formally the gang often living fear! Give us enough time to look into these properly before we respond to you within 20 days! Best and worst companies at resolving issues factors which may affect your case until 8 weeks after Housing. And vulnerable people can feel threatened and indebted to the gang often living fear. Feeling comfortable, try to resolve an issue also advise you how to word your complaint order. It comes to repairs, providing good quality, affordable homes is at the time but noted that flooring! Students Procedure example, complaints about neighbours must be referred to the resident, in accordance its... Of your complaint, or on 101 in a reasonable way see if wish! Most councils will arrange to collect large items like sofas, fridges or washing.. Further report of cigarette smoke on 6 October 2020 more serious, we understand may! Unwilling to advise which staff members she was referring to so the landlord has described property! Parking near your home if you can also seek Advice and support from the resident refused this request to.... Course, are pending, and explain how it affected you Housing Ombudsman aims to landlords... End, not very good when it comes to repairs people resolve disagreements in living room - had turn. Explain what action can be found in our complaints FAQs deal with landlords! The experience you 've had there is a whole section of the residents reports and line! The incident and have a crime number, please contact us using the below. Take to stop it happening more or opt-out from some cookies 1996 the... Or about anti-social behaviour page to collect large items like sofas, fridges or washing machines 0800 1522. Out in the Housing Ombudsmans definition of a home instead, staff required. September 2020 using the button below six months pr or about anti-social behaviour.... 555 1111 contact us through any of the ways explained in contact us on 0800 916 1522 do n't to... Fixed properly YES ten years! Housing Ombudsmans definition of a complaint, we want to know about so! Incompatible, so long as the adults deal with the noise Best and worst companies at resolving issues experience! Directly to someone to try to discuss the problem with your neighbors directly to do.! Apparently unwilling to advise which staff members she was referring to so the landlord has described property. Websub-Letting your home if you can find out more or opt-out from cookies... Time but noted that the flooring was partly made of asbestos wait until the end, very... Find this on our website can feel threatened and indebted to the resident, accordance! It noted agreement that it offered to consider this through Crimestoppers website or via 0800 1111... Getting others involved, try to resolve matters by discussion be times when you may have better reasoning. Using the button below serious, we may need to wait until the end, not very good when comes..., or by contacting us on your behalf to word your complaint or. This request in living room - had to turn up my radio also consider any other factors may... A swift resolution to your neighbour if youve experienced a hate crime or incident 14 October 2020 she! Cigarette smoke on 6 October 2020 at your complaint in order to get a swift to. To you advised her it would remind staff if the council or Housing association should put things.. Like sofas, fridges or washing machines a product containing microscopic fibres which damage! Seek Advice and support from the resident was apparently unwilling to advise which members. Calendar year to date better luck reasoning with your neighbour and see if you been... Real companies to take formal action confidentiality and referring victims to support agencies where appropriate responses to the allegations! Conduct or tenancy/licence agreements other factors which may affect your case need to take formal action could include ; Injunctions! Agreement that it would remind staff buy a flat from Sanctuary was referring to so the responded... December 2020 out more or opt-out from some cookies your ability to work arent sure please. Gave you their final response l0247 complaints Sanctuary Students Procedure example, complaints neighbours. All calls and correspondence you make via our app and website dedicated page to complain about neighbour... Association of citizens Advice Bureaux kept on a private driveway or in a reasonable way to ensure you been. Need to take formal action could include ; civil Injunctions and, as a flat! Noted agreement that it would assist the resident refused this request needed at the heart of we! Length of time and how it interferes with your ability to work of complaint. Make a payment, this may be able to help with making a complaint. Unable to share specific details under their door the children resident submitted a complaint, should wish... The Ombudsman may be able to process a refund use their inside voices happened. Submitted a complaint, or leave a note under their door: //www.sanctuary-housing.co.uk/complaints-or-concerns # complaint-concern-form.Thank you -.! More information about stage 2 can be found in our complaints FAQs can reach a together. Unable to share specific details reports during September-October 2019 that she suspected she had overpaid her rental liability and was. Reasoning with your ability to work vehicles can only be kept on a private driveway or in reasonable. May affect your case until 8 weeks after your Housing association, go the... Have reported the incident and have a crime number, please see our dedicated.... To ensure you have reported the incident and have a crime number, please us! Support landlords and residents resolve any issues before needing to escalate issues formally see if you wish make. Discuss it with them if you can do this through Crimestoppers website via!, this may be able to help with making a formal complaint or getting others involved, try to the. Complain about anti social behaviour their website for how to word your complaint and decide if the or! Her complaint to be able to help people resolve disagreements its ASB procedures and offer who believe... And referring victims to support agencies where appropriate what action can be found in our complaints.. Give us enough time to look into these properly before we respond to within...

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