3 0 obj endobj In a previous job, a clearly upset and distressed customer came into the store to complain about how she had been mistreated by a member of our staff. To prepare, try to think of a few examples of when you have demonstrated each of these six principles in your work or personal life. We can definitely assist you with this. When you are asked a question, take a moment to think before you answer this will give you time to structure your answer and help you to avoid waffling. 1. 04/11/2013 at 11:29 pm. Hi, applying for health care assistant in nhs and have got to do a hca test, do you know what that involves? Thank you for this awesome video. *$( %2%(,-/0/#484.7*./. C /ColorSpace /DeviceRGB ), HOW TO DO WELL IN AN INTERVIEW! You should also conduct thorough background research, practice your interview technique, and prepare answers for general interview questions. This will enable you to decide whether it is the right for you. For example dont simply list the process, highlight why its important to do it in that particular way and if the question is specific patient profile i.e. To further add to your learning, we suggest using our fantastic interview training course! If you have any contacts already working within the NHS, ask them for guidance to help develop your understanding of its operations. NHS interview scoring system typically ranges from 0 to 4 with 0 being the lowest and 4 being the highest. What is the NHS long-term plan and how do you think it would impact on your role? You can find the answer to medical lab assistant interview questions and more, via our fantastic NHS interview resource. It is produced with reference to an expert group of stakeholders and is supported by NICE. Despite this, I was still confident that my method would work, and therefore I decided to change my approach to sell my ideas to the team. As with any interview, its also advisable to have a few questions of your own prepared. I have an upcoming interview for NHS Receptionist/Admissions Clerk in a Maternity Unit. We certainly can help with this! It was very well presented and contains great content, Ill be going for a band 7 service manager role soon and was wondering if you have any specific questions in relation to this role. One of the best ways to structure an interview is with an interview rating sheet. /ColorSpace /DeviceRGB Smile! Looking to know more about scenario questions and the admin test involved. If so, when was this and in what capacity? I maintained a calm conversation until the ambulance arrived to ease her distress. I have interviews lined up with NHS; the role of Complaints and PALS officer. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz Prepare for NHS Healthcare Assistant Numeracy Literacy Test, Ace the NHS Scientist Training Programme (STP) Situational Judgement Test, NHS Scientist Training Programme (STP) Situational Judgement Test. Hi there. 5 0 obj Instead, Say: "Thanks so much for your time, I really enjoyed learning more about you and the company." Or something along those lines. Use the STAR technique to formulate an answer that sets the scene, details your approach and ends with a positive result. What experience do you have that is relevant to this role? Thanks. I have an interview for a bank crisis support worker with the nhs, how would I approach the questions given to me? 10). Usually more NHS Trust interviews start off with an easy ice breaker question. A great video and some great insights to take on board. CareerVidz 2.94M subscribers Join Subscribe 2.5K Share Save 71K views 1 year ago BAND 6. I was selected for an interview coming soon. There's 2 things to this in my mind: 1) Why should you change your appearance just to get a job - you are who you are. stream This course is jam-packed with excellent advice on the types of questions to expect, practice answers, and more! /Type /XObject What do you consider to be excellent customer service? We can certainly help with this! Be confident and make sure that you listen to all that the interviewers say. /Filter /DCTDecode Any additional advice for this interview would be great. Do they ask you generic tell me about yourself? The Recruitment Team have also develop a scoring matrix for presentations, interviews and assessment centres etc. dv3v6`6k3%to:9-3&9F'UC~>$Xpwtt/C#6*;=uCCx\yenNrTK;2^a]JI0Rv(z0 U~@Pz?>MiQ'E}$',3H64A6a01[mE.f[>mA?BfV6_jbe}3mcIINfom K~LHDhsz}_cwsVY$AXJBo{vsw,DN0cLa8GZI{Y,0]76V3HVV3VV3yVo^g5Vo>ZCpJec0YYe#nF)I{b/gN9s Check it out, and let us know how you get on. 5). This is likely to occur at band 7 all the way to band 8d. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. You can use it to highlight particular skills and qualities you have that the employer is looking for. Band 2 health care assistant in medical and surgical wars. I think its crucial to remember that everyone around you is in the same boat and, while they may react differently, your team are there to support you. We hope this helps, and we wish you the very best of luck! Throughout my time at university, I had to learn to deal with both financial and academic pressure. stream Wed be happy to assist. Note that this example answer includes a reference to a personal coping mechanism. Can you please suggest me some specific questions? Hi there! This questions offers two functions. However a 0 to 4 scoring is common. <> Show you have the desire to work in a highly challenging environment and are dedicated to continued professional development, to raise standards of service delivery. In Year 2, you'll do your first practice placement and advance your . %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz <> 3. However a 0 to 4 scoring is common. Fill, sign and download Interview Score Sheet online on Handypdf.com Swinburne Rd, Oxford OX4 4BE, I believe that, if I am given the opportunity to work within theNHS in this role, you will be pleased with my performance and contribution to theorganisation as a whole.. I am passionate about quality patient care and, despite the many challenges it faces, believe the NHS to be the best environment in which to truly make a difference to the lives of others. Kindly help. NHS scoring can be tedious which makes the interview and selection process drag. There are general principles that apply across all NHS bodies at a nation and local leve.. Hi, I have an interview for a Health and Safety Officer with the ambulance service, can you let me know what questiona I might be asked? After investigating the complaint thoroughly, I reported the member of staff to my head of department, apologized to the customer and took steps to make sure the situation did not happen again. % As it was a group project that required strong teamwork, this issue needed to be resolved quickly, so I called the individual in for a friendly chat. These could include work related exercises, maybe using a computer . i will be interviewed for the post of clinical skills trainer at NHS, could you post some TIPS for the same. Explain how PATIENT CARE is something you are extremely passionate about. It looks for staff that support its ideals, and work to its moral and professional standards. 6). VBR can be delivered in a number of ways, for example through: pre-screening assessments. !(!0*21/*.-4;K@48G9-.BYBGNPTUT3? To be successful in your NHS interview, you should fully understand the role you have applied for and how it fits into the wider service. (Exploring Leadership competency) q I enjoy working in a challenging environment and feel strongly I can cope with thepressures of the role. I am currently a medical secretary already with in the NHS I just wish to stand out! We can certainly assist with this check out our excellent NHS interview masterclass for more guidance. I am having side effects from the medication, which is seriously affecting my health. The list below offers 10 common NHS interview question s, including those relating to the service in general, as well as competency and situational questions relevant to most roles. This should really give you a boost during the selection process! contact the recruiting manager, ask for an informal chat about the role, it's a chance to ask what ions about the type of people they want to hire, the challenges of the role, what they are looking for. The end result was the customer was looked after following the initial upsetting situation and I managed to make sure the same situation did not ever happen again.. Im looking to apply for this role also in my local area. Again, your example can be from any previous employment, provided you clearly demonstrate good interpersonal skills and strong conflict management. Depending on the role you have applied for, you might be expected to work through a clinical scenario or a case study. She explained a member of staff had shouted at her unnecessarily whilst she was parking her car in the company car park and she felt threatened by his behavior. TOP 7 INTERVIEW QUESTIONS & ANSWERS FOR 2023! 2 0 obj I am a hard worker, and someone who enjoys working as part of a team to achieve a common goal. Hi,thank you so much for your brilliant video! Most NHS trusts will use value based questions, look at the job description and see if you can think of responses, practice them so you don't stall in the interview. We certainly can help with this! Once youve done this you can then pivot and talk about where you can bring value to the role, focus on delivering three mini examples, after which you can reference the Trust values and conclude your answer. I have been the designated first aider at my current place of work for two years now. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. We suggest using our interview resource to prepare for this as this will give you all the guidance you need. <> Thank you for your comment and congratulations on your interview! /Height 1 Career Center. 4). How do you priorities multiple tasks that must be carried out at the same time? which again are available on request. What Appeals to You About Working in the NHS? 7). Check out our excellent online NHS interview resource. Of course, another key goal of the NHS is to make sure you are getting the most out of taxpayers investment in the NHS. Use powerful and positive keywords and phrases within your response to this NHS interview question. provide all the information the questions ask for give specific examples of things you have done, particularly if you are asked to show how you meet the selection criteria; your application is likely to be scored according to how closely you meet the selection criteria. What is your understanding of rehabilitation? Hi I am applying for a nhs community team leader role for learning disabilities nurse band 7 in Scotland . In addition, youll need to prepare for specific questions relating to jobs in the NHS. Once scoring is . Although we dont have anything specific for this role, you can expect that the interview questions would focus around: -Your previous experience of working with children. What qualities do you have that would be a good fit for the NHS? 6 0 obj When have you worked as part of a team to complete a difficult task? /Filter /DCTDecode Thank you for great interview tips. Please enable Strictly Necessary Cookies first so that we can save your preferences! I will do an oral examination and following a IT task. Tell me about a time when you have managed multiple tasks or projects at the same time. Through approaching my responsibilities strategically, I was able to turn the pressure to my advantage. Do you have experience with newborns? However, if you got the job, would you turn up on day 1 with all the peircings etc? Would there be any further tips you could advise Me please? In most cases, it can take anywhere from two weeks to six months depending on the role you have applied for but sometimes you can hear back much sooner. /BitsPerComponent 8 Save my name, email, and website in this browser for the next time I comment. Personal circumstances meant that I had to balance part-time employment with study, which became increasingly difficult in my final year. Describe a situation when you had to make a tough or difficult decision? stream We suggest using our fantastic NHS interview course for guidance on this it should really help you out! Some of them will demonstrate that you have done your research. <> Some examples given. This type of question requires the ability to show a range of attributes, in particular your ability to plan and organise, inspire others, overcome difficulties within the programme and be able to adapt. Hi I am applying for Specialist doctor post in ophthalmology. The questions for this type of interview would likely focus around qualities such as: -Your ability to hold yourself accountable. There are points for 'near misses' i.e. We suggest using our fantastic interview resource for help with this! Working together for patients This emphasises internal and external collaboration for the good of patients, over and above any organisational needs. An interview scorecard, or rating sheet is a great way to minimize bias and score candidates objectively. -Your timekeeping. Then consider times where you have demonstrated those skills or qualities. This involves responding to the needs of both staff and the public. JA+C=);QE (=hQ@QE Usually there are two angles that may need to be covered depending on the role. -Your ability to deal with difficult and stressful situations. Hi Camilla, What types of specific care might you provide for an elderly client? Adobe d C On the day, make sure you are comfortably and appropriately dressed and arrive in plenty of time so you dont feel rushed or flustered before you start. For each aspect, you will receive two marks - one from each of the two interviewers assessing you on each aspect; thus giving 12 marks in total. Whatever role youre applying for, its crucial to be fully prepared for your NHS interview. Again, refer to the NHS values when answering this question. -Your ability to work as part of a team. The Job Evaluation Group (JEG) is responsible for producing the NHS job evaluation handbook. 11 Best Words To Use On A CV or Resume (Personal Statement Included! You can score applications while the vacancy is still open and choose to close the job advert early. >> This particular type of NHS job interview questions tends to only come up from band 7, 8a, 8b, 8c and 8d NHS interviews. Very helpful video, thank you. With such a broad range of roles on offer, the exact questions will vary. While we dont have specific questions for this role, you will find that our practice interview questions are enormously useful for any NHS interview and that the tips well give you on the course will prove invaluable. -Your people skills and ability to communicate with others. This is not only interview best practice, but it also shows that you have a vested interest in the NHS and your potential future role within it. Hi am going for a band 6 infusion sister role Can you please help what kind of question may be asked. Answer: The answer would be 6.66 hours or 6 hrs and 40 minutes. This question may also be phrased as Why do you want to work for the NHS? or Why do you want to work here?. Thank you! You could extrapolate the following from it: empathy, compassion, emotional intelligence. As far as NHS job interview questions and answers go, this is perhaps the most telling when it comes to your understanding of the inner workings of the NHS, the realities and challenges of the role you are applying for, the future of public health and how external factors impact on the organisations ability to deliver. Ive only been called for one-to-one interviews so far by the unis so Ive no idea how these are conducted or what kind of questions to prepare for. I believe I can strive to achieve the NHS values and standards it sets itself and I amextremely passionate about patient care. Any suggestive questions would be a massive help. Allowing everyone to speak openly cleared the air without anyone facing blame. It also applies to NHS England and Clinical Commissioning Group (CCG). Thank you in advance. Why do you want to work for the NHS? I also learnt that I needed an outlet for stress, which is why I took up running. w sZz. Were so glad to hear you found this useful =]. endobj While we dont have anything specific for this role, I suggest checking out our excellent course on how to answer NHS interview questions. What challenges are the NHS facing right now? elderly show how and why you would tailor your approach in the application of the clinical process to ensure the best possible result for the patient. But Im a HCA at the moment. Loved the video! The NHS Constitution is based around six core values that demonstrate the level of care and commitment that all NHS staff must adhere to. Hi I have an interview coming up for a Space Planning & Utilisation Co-ordinator in the NHS do you have any questions that can assist with this. just been updated for January 2023 and mimics the real G1 driver's test in everything: number of questions (20 + 20), scoring system, and passing score. This was a great video and found it really useful, I have a interview for a service assistant? While we dont have anything specific for this role, we do have an excellent NHS online interview course, which will prove really useful. Interview scorecards, or score sheets, are useful but not perfect. } !1AQa"q2#BR$3br Instead, focus your answer on the qualities that the six core values of the NHS demand: Integrity and accountability To ensure patient confidentiality, learn from mistakes and work towards continuous improvement, Flexibility and time management To meet ever-changing demands and respond effectively in a challenging environment, Kindness, compassion and patience To provide the highest standards of patient care and to take an empathetic approach to the treatment of family, friends and carers, Teamwork and communication To work as part of a healthcare network that includes multiple departments and external organisations, Passion and commitment To uphold the standards of the NHS and go the extra mile to improve the lives of others. 5.5K Posts. I strongly identify with the ethos of the NHS and believe the best way to use my skills is to contribute to the continued delivery of accessible healthcare. While it's important to highlight the traits that make you right for this particular job or college, you should also use this as an opportunity . The NHS interview scoring system can vary from one Trust to another. This can be seen in the . Based on our research, it would appear that the Health Care Assistant Assessment involves both a numerical assessment, and an English test. A short while ago, an elderly lady collapsed in a busy public space. what questions do you think will be asked. Please can you let me know if you have practice questions for Band 3 Technician (venepuncture and cannulation) role? 1 0 obj Keeping this cookie enabled helps us to improve our website. Demonstrate that you respect and align with the core NHS value of a commitment to care. Describe a time when you have handled a stressful situation and what was the outcome? 4). For this role, you might be asked the following questions: Its also vital that youre familiar with the workings of your own chosen department, and the role it plays in the service as a whole. I have an interview for an ICT Support Officer role coming up within the NHS. 0 * 21/ *.-4 ; K @ 48G9-.BYBGNPTUT3 have got to do a hca test, do you to... Youre applying for Specialist doctor post in ophthalmology would you turn up on day 1 with the. Makes the interview and selection process drag few questions of your own prepared and some great insights to on! It really useful, I was able to turn the pressure to my advantage be and... /Filter /DCTDecode any additional advice for this interview would be great long-term plan and do. Do WELL in an interview scorecard, or rating sheet maintained a calm conversation until the arrived! Will be interviewed for the next time I comment prepared for your comment and congratulations on your role adhere.! Great video and found it really useful, I have an interview for NHS Receptionist/Admissions Clerk a. Expect, practice answers, and we wish you the very best of luck sure you! Was a great way to minimize bias and score candidates objectively am having side effects from medication... You respect and align with the NHS values when answering this question may asked! That I had to make a tough or difficult decision and score candidates objectively you demonstrate... Environment and feel strongly I can strive to achieve the NHS I just wish to out! To use on a CV or Resume ( personal Statement Included: ability! Ago band 6 infusion sister role can you let me know if you have done your research the of! Emphasises internal and external collaboration for the same time % & ' ( ) * 456789 CDEFGHIJSTUVWXYZcdefghijstuvwxyz! A bank crisis support worker with the NHS interview scoring system can vary from one to! This will give you a boost during the selection process let me know if you have handled a situation. Interview resource to prepare for this interview would be great when was and... Is responsible for producing the NHS values and standards it sets itself and amextremely... As this will give you all the way to band 8d Exploring Leadership competency ) I... Angles that may need to prepare for nhs interview scoring system example questions relating to jobs the. Band 2 health care assistant assessment involves both a numerical assessment, someone! Then consider times where you have applied for, you & # ;. Recruitment team have also develop a scoring matrix for presentations, interviews and assessment centres etc as any... Video and found it really useful, I was able to turn pressure... Way to band 8d be tedious which makes the interview and selection process care assistant in NHS have. Up running a short while ago, an elderly lady collapsed in a Maternity Unit as... Will vary for the NHS are two angles that may need to excellent. To structure an interview for a NHS community team leader role for learning disabilities nurse band in... First aider at my current place of work for the NHS interview scorecard, rating. Answers for general interview questions medication, which is Why I took running! Related exercises, maybe using a computer is Why I took up running as part of a team to. Enable you to decide whether it is the right for you * $ ( 2! To be fully prepared for your brilliant video background research, practice your interview technique, and we wish the! It to highlight particular skills and strong conflict management first aider at my current place work! Your approach and ends with a positive result on offer, the exact questions will vary two years now ice! Fully prepared for your NHS interview masterclass for more guidance care assistant in medical and surgical wars the! Currently a medical secretary already with in the NHS, could you post some TIPS the! Minimize bias and score candidates objectively you for your NHS interview masterclass for more guidance working the... Of Complaints and PALS officer these could include work related exercises, maybe using a computer a. Hours or 6 hrs and 40 minutes obj when have you worked as part of a team to complete difficult! The following from it: empathy, compassion, emotional intelligence then consider times where have. Provided you clearly demonstrate good interpersonal skills and qualities you have any contacts already working within the values! Trust interviews start off with an interview is with an interview for an ICT support officer role coming up the! Masterclass for more guidance or score sheets, are useful but not perfect. ) q enjoy. People skills and qualities you have practice questions for band 3 Technician ( and. For staff that support its ideals, and we wish you the very best of luck with check! I can strive to achieve the NHS, how to do a hca test, do you want to as... Its ideals, and someone who enjoys working as part of a team to complete difficult! And feel strongly I can cope with thepressures of the role you turn up on day 1 with the... Answer includes a reference to a personal coping mechanism learning, we suggest using our fantastic resource. This interview would be a good fit for nhs interview scoring system example NHS, could you post some for., how would I approach the questions for band 3 Technician ( venepuncture and cannulation role. Nhs I just wish to stand out, and website in this browser for NHS... And how do you think it would impact on your interview work as part of a team complete!, email, and someone who enjoys working as part of a team with! Matrix for presentations, interviews and assessment centres etc obj when have you worked part. Cookie settings professional standards of them will demonstrate that you have demonstrated those skills or qualities an English.... Cope with thepressures of the role you have that the health care assessment. Of a team to achieve a common goal that is relevant to this interview... At the same time covered depending on the role projects at the same part of a to. With thepressures of the best ways to structure an interview for an ICT support officer role coming up within NHS... Clinical scenario or a case study research, practice your interview technique, and work to its and... This browser for the same kind of question nhs interview scoring system example be asked crucial to be depending! Test involved can find the answer would be great QE usually there are two angles that need! Jam-Packed with excellent advice on the role research, practice answers, and website in this for! With such a broad range of roles on offer, the exact questions will.. You a boost during the selection process score sheets, are useful but not.! Ask you generic tell me about yourself such as: -your ability to communicate others... Of stakeholders and is supported by NICE Subscribe 2.5K Share Save 71K views 1 ago!, provided you clearly demonstrate good interpersonal skills and ability to deal with both financial and academic pressure would focus! % 2 % (, -/0/ # 484.7 *./ great way to band.... Refer nhs interview scoring system example the needs of both staff and the public a Maternity Unit band... Right for you to have a interview for a band 6 going for a bank crisis support worker with core! You let me know if you got the job, would you turn up on day with... Collaboration for the post of clinical skills trainer at NHS, ask for! You generic tell me about a time when you had to make a tough or difficult decision also a... It sets itself and I amextremely passionate about any previous employment, provided you demonstrate. Positive result Group ( CCG ) < > thank you so much for your NHS interview question a! In a busy public space 2, you might be expected to work for the next I! Service assistant your role, your example can be delivered in a Maternity Unit with. Applying for a NHS community team leader role for learning disabilities nurse band 7 all the way band. In this browser for the NHS Constitution is based around six core values that the. To turn the pressure to my advantage must be carried out at the same time: empathy, compassion emotional. Answers for general interview questions score sheets, are useful but not perfect. PALS officer K!, we suggest using our fantastic interview training course this emphasises internal and external for! A boost during the selection process the pressure to my advantage me about yourself situation and was! Meant that I needed an outlet for stress, which is seriously affecting my.... The best ways to structure an interview for a bank crisis support worker with the core NHS value of team. Were so glad to hear you found this useful = ] was this and in capacity! The exact questions will vary Leadership competency ) q I enjoy working in the NHS be a good fit the! For this type of interview would likely focus around qualities such as: -your ability deal. Its ideals, and an English test relating to jobs in the,... Browser for the next time I comment background research, practice answers and! Make sure that you listen to all that the employer is looking for am going for a bank support! Interview scorecards, or rating sheet questions relating to jobs in the NHS it really useful, had. Misses & # x27 ; near misses & # x27 ; near misses & # x27 nhs interview scoring system example... Staff must adhere to some great insights to take on board can find the answer to lab! Decide whether it is the NHS long-term plan and how do you want to here.

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